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Corporate Reputation And The Whistleblower Culture

ImPRessions - Crenshaw Communications

Tom Mueller, who interviewed over 200 corporate whistleblowers for his book Crisis of Conscience: Whistleblowing in an Age of Fraud , proclaims this “the age of the whistleblower.”. Often there are employees who received complaints directly or who heard about them.

It’s time to put PR ethics front and center

PR Daily

Public relations and corporate communications experts are urging corporations to more strongly embrace strict ethical standards. Organizations can avoid such problems only by adhering to high ethical standards. We need a road map for ethical persuasion,” Conner said.

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Corporate Reputation And The Whistleblower Culture

ImPRessions - Crenshaw Communications

Tom Mueller, who interviewed over 200 corporate whistleblowers for his book Crisis of Conscience: Whistleblowing in an Age of Fraud , proclaims this “the age of the whistleblower.”. Often there are employees who received complaints directly or who heard about them.

Employee Evangelists: Your Secret Social PR Weapon in a Crisis

Waxing UnLyrical

Social media has redefined crisis response in three important ways: outlet options, messaging speed and employee engagement. Social media also has compressed the speed of information transfer from hours to minutes or even seconds as a crisis develops.

5 Insights On Corporate Activism From Top PR Experts

ImPRessions - Crenshaw Communications

Last week, seven of the public relations industry’s top PR professionals offered unusually candid insights into one of the hottest issues of the day – corporate activism. People mistake ethical decision-making for deciding what’s right and what’s wrong.

SeaWorld admits employees posed as activists

PR Daily

SeaWorld is seemingly vying for the title of world’s worst corporation. This week, company officials admitted that several employees went undercover and posed as animal rights activists. RELATED: Keep your cool in a crisis with these 13 tips.

J&J offers to settle in Ohio, consumers question leaders’ ethics, and how TikTok fills a specific niche

PR Daily

Good morning, PR pros: In a bellwether case in the opioid crisis, Johnson & Johnson has reached a potential deal with Cuyahoga and Summit counties in Ohio. One thing that deeply angers consumers is when a giant corporation can wreck people’s lives and never acknowledge its mistakes.

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Amazon case study: Should rank-and-file employees be speaking on behalf of brands?

Communications Conversations

But, along the way, we heard from one surprising source as the story unfolded: An Amazon employee. And, this opens up, yet again, a discussion we’ve had before: Should employees be empowered to speak up during a company crisis or firestorm?

PR using owned media for modernised crisis communications rebuttal

Stuart Bruce

Amazon is the latest big company to use modernised crisis communications to rebut attacks in mainstream media. Jay Carney, Amazon’s Senior Vice President for Corporate Affairs, used a self-published article on Medium to rebut a critical New York Times article and attack its credibility.

Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. We’ll look at ethics and governance.

Do As I Do, Not As I Say!

PR Job Coach

Yet again corporate America comes ashore with another stark example of why "behavior is all that matters." The Wells Fargo Board's tardy response to its latest crisis is or should be a a wake up call to the enterprise that behavior not platitudes is all that matters to reputation.

How communicators can change their organization’s objectives

PR Daily

It’s a fundamental change in the way businesses are talking about themselves—and an attempt by corporate leaders to stay relevant as society looks ahead to the future of work. Your main constituencies are your employees, your customers and your products.”.

A Look at Today’s Crisis Realities and How To Manage Them

Melissa Agnes

Today’s crisis realities present some of the biggest challenges and obstacles to be faced in a crisis or emergency. In fact, if you aren’t prepared, today’s crisis realities will work against you , rather than for you, in a crisis – making your task of effective crisis management extremely difficult. So what are today’s crisis realities and what do they mean to your organization?

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Health care communicatiors scramble to address COVID-19 case in California; Disney, Coca-Cola, JetBlue and more respond to outbreak; and Smithsonian releases 2.8M images

PR Daily

In this case, we are dedicated to providing the best care possible for this patient and continuing to protect the health of our employees who care for them. Do employees care only about money or are they looking for other values?

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Your Executives’ Reputations Impact Your Brand, Whether You Like It or Not

Melissa Agnes

I find it interesting that many organizations still believe that the personal brands of their management team (namely their C-suite) and the organization’s corporate brand, are completely separate. What’s wrong with this crisis management approach?

Responsible communication leadership: putting employees first

PR Conversations

Following the financial crisis in 2008, management thinkers and others have rightly questioned the role of business leaders in society. Often fingers point at business schools, regarding their failure to incorporate ethics into programmes. care for employees; and.

A Look at Today’s Crisis Realities and How To Manage Them

Melissa Agnes

Today’s crisis realities present some of the biggest challenges and obstacles to be faced in a crisis or emergency. In fact, if you aren’t prepared, today’s crisis realities will work against you , rather than for you, in a crisis – making your task of effective crisis management extremely difficult. So what are today’s crisis realities and what do they mean to your organization? Crisis Management Crisis Preparedness

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Maximising resilience of health and well-being assets in crisis situations

PR Conversations

The following is the result of our subsequent shared musings concerning the impact of crisis situations on the health and well-being of public relations practitioners. Trouble is, if you haven’t experienced a crisis you have no idea how exhausting it is when you start your plan.

Edelman Falls Short As PR Industry Leader

ImPRessions - Crenshaw Communications

It’s always instructive when PR teams entrusted with managing the reputations of major corporations run into reputation problems of their own. On closer examination, the Edelman/GEO Group situation is a great example of what not to do when faced with an ethical quandary.

7 Lessons That Ryan Lochte’s Olympic Crisis Can Teach PR Pros

MaccaPR

But oh, lordy – we as communications and marketing professionals can receive a master class in what NOT to do during a crisis from Lochte’s self-immolation at the 2016 Summer Olympics in Rio de Janeiro.

Bell Pottinger’s Abominable Non-Apology Letter

Doctor Spin

Instead, they’re essentially blaming the angry social media mob, accusing them of unfairly attacking their employees. As soon as we were made aware that we had been misled and that work was being done which goes against the very core of our ethical policies, we acted immediately.”

PR crises that have defined 2019

PR Daily

There are four months left in 2019, but it already feels like we’ve witnessed a year’s worth of scandal and crisis. Have a crisis communications plan. Boeing and the 737 Max crisis. Crisis Communications Media Relations PR Industry Social Media Storytelling

Mattel’s gender-neutral dolls celebrate inclusivity, seniors stereotyped in ads, and eBay and WeWork execs depart

PR Daily

As PR and marketing pros fight to attract consumers’ attention, what tactics do you consider underhanded or ethically shady? CEO departures in 2019, according to Challenger, more than at the same point in 2008 when the economy was embroiled in the financial crisis. PR crisis?

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Wayfair donates to Red Cross amid internal protest over detention camps

PR Daily

Employees were upset that the furniture company was supplying border facilities housing migrant children. The border crisis has become a PR issue for Boston-based furniture company Wayfair. The company seeking to buy the furniture said employee reactions were misguided.

Wendy’s drags McDonald’s in breakfast rollout, key elements of public trust, and Barnes & Noble’s Black History Month misfire

PR Daily

Wendy’s was just getting started: On Thursday, it tweeted a series of videos featuring McDonald’s former corporate chef, Mike Haracz, crowing over Wendy’s chicken biscuit sandwich and other breakfast items: #WendysBreakfast is coming on 3/2.

7 PR Blogs You Should Be Following

Critical Mention

Its blog posts give readers a great understanding of ethical PR advice to help media personnel kickstart their profession. Public Relations Content Marketing Corporate Communications Facebook Influencer Marketing Instagram LinkedIn Online Twitter

Why and how communicators must protect their brands from ‘techlash’

PR Daily

Technology’s increasing presence in the marketplace has more and more consumers voicing ethical concerns and posing tough questions about those companies’ stands on key issues. FREE GUIDE: 7 ways to get honest feedback from employee surveys ].

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Putting the public in public relations: PR is everyone’s job

Media Bullseye

One of the side effects of social media’s rise is an understanding of how interconnected corporate behavior is to its public image. The link between front-line employees and PR is customer service.

PR Advice For CEOs Under Fire

ImPRessions - Crenshaw Communications

True Accountability Helps Defuse A Crisis. First, it was eclipsed by a fire-and-brimstone invective from Elizabeth Warren, who demand that he resign and called for jail sentences for senior executives who cross ethical lines.

7 PR tactics that hurt more than they help

PR Daily

The controversial op-ed resulted in an ethics debate in the industry, media and blogs worldwide. Unfortunately, a senior director of corporate communications at IAC forgot about this while boarding a long flight to South Africa in 2014.

4 challenges of modern-day PR

PR Daily

Gone are the days when you had the time to prepare a statement in the event of a crisis. He was at ground zero in one of the first internet-driven scandals, the Pentium processor crisis at Intel in the 1990s. "In A crisis communications plan is imperative to have prepared in advance.

Mental health awareness action gap

Stephen Waddington

It spotlights the gap between what organisations say, and what they are actually doing, to support their employees. Not if they really want to improve the mental health and wellbeing of their employees. I know that the vast majority of us are ethical and practice professionally — we'd never lie about something in order to avoid negative coverage, or deliberately misrepresent what our organisations do in order to make them appear more favourable.

Future of PR: 2020 edition

Stephen Waddington

Tackling fake news and disinformation: an ethical issue that strikes at the heart of practice 6. Each corporate PRCA member will be expected to engage with a local school each year. If you work in issues and crisis it can be especially acute.

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Why and how video poses new PR risks

PR Daily

The secret video-recording of Planned Parenthood by an anti-abortion group illuminates a new public relations battlefield that involves organizations ranging from corporations to governments. RELATED: Keep your cool in a crisis with these 13 tips. ]. Employee posts can pose risks.

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Starbucks’ Howard Schultz announces retirement

PR Daily

Mr. Schultz was an early champion of the idea of a corporate executive as a moral leader as he sought to achieve what he described as “the fragile balance between profit and conscience.”. Since 1988, Starbucks has offered health care to all full-time and part-time employees.

Google sparks outcry after dropping ‘Don’t be evil’ guidance

PR Daily

Gizmodo reported : “Don’t be evil” has been part of the company’s corporate code of conduct. It’s built around the recognition that everything we do in connection with our work at Google will be, and should be, measured against the highest possible standards of ethical business conduct.

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What's the purpose of public relations?

Stephen Waddington

What’s the role of PR in a world in crisis? Organisations on notice It’s an issue that is quickly rising up the corporate agenda. To prosper over time, every company must not only deliver financial performance, but also benefit all their stakeholders, including shareholders, employees, customers and communities in which they operate,” said Fink. In time I believe that we’ll come to see Fink’s letter as a significant intervention in the history of corporate governance.

How to be the right kind of ‘edgy’ in your PR campaign

PR Daily

Beyond the immediate ethical issues, I worried that the strategy could spark backlash from other interest groups. Be edgy, but ethical. Dove's latest crisis , for example, happened because of a three-second video clip that many considered to be racist and offensive.

New CEO at Uber? Help is on its way

PR Daily

This is why, with the hiring of Expedia’s Dara Khosrowshahi Sunday to lead the crisis-plagued ride-hailing service, we’re offering Uber a communications overhaul. Ask a female employee (and try to keep your gaze above her neck).

Delta, FedEx seek to strike a balance on NRA backlash

PR Daily

Efforts to stay neutral in the heightened national gun debate are landing national corporations in uncharted waters. RELATED: Prepare, protect and promote your organization and brand in a climate of crisis. ]. This is poor logic, and ethically disingenuous.