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26 Thoughtful Marketing Predictions that Could Actually Happen in 2019 Across PR, Content, Digital, Social Media and Customer Success

Sword and the Script

As I’m wont to do at year’s end, I ask many brilliant marketing and PR types for their take on what might transpire over the next twelve months. 3) Emotional connection with customers. “I 5) Alignment of marketing and customer success. “A

Report: Consumers want to be entertained on social media

PR Daily

Most communicators interact on social media as part of their ongoing PR and marketing efforts, but a new study from Sprout Social suggests most organizations have room to grow. What is the role of social media marketing in 2019? At the top of the list: poor customer service.

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Fix (or Establish) Your Brand Reputation

Shift Communications

Brand reputations can make or break a company; a few bad reviews or questionable comments on social media could turn away customers instantly. Make your customers happy. Make your customers happy by revving up customer service and customer interactions.

Marketing without Authority is Marketing without Accountability

Sword and the Script

The Harvard Business Review (HBR) published a piece describing the modern challenge for CMOs and why these marketing leaders tend to not last but a few years in such roles. I find that statement is often true for the entire marketing shop in many organizations. Give our services a try.

Top 50 PR, Marketing & Social Media Podcasters to Follow


But why is podcasting important to PR and marketing professionals? Welcome to The #AskGaryVee show, where I answer your questions about marketing, social media, and entrepreneurship. Tools, tips and tactics on everything marketing and social media related. Marketing Over Coffee.

How content marketing has changed PR

PR Daily

Major changes in digital marketing and PR have revealed how social technologies, devices and ubiquitous Internet access have opened the doors for round-the-clock connectivity to everything on the Web. Emerging technology is affecting consumer behavior. TopRank Online Marketing.

30 jobs in the PR and marketing world

PR Daily

The demand for marketing, creative, digital and communications professionals is on the rise—and so is the price for new hires. This year, job seekers can expect to see employers express interest in adaptability, creativity and digital marketing. Market research analyst: $64,599.

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30 jobs in the PR and marketing world

PR Daily

More and more, marketing agencies seek candidates who understand data. According to LinkedIn’s Top Skills of 2016 , here are a few specializations that many marketers have mastered. SEO/SEM marketing. Certain marketing specialties are completely position dependent.

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30 jobs in the PR and marketing world

PR Daily

Although many marketers use algorithms in their merchandising strategies, they probably don’t consider how those intricate formulas could affect their own job applications. See what else we have in this week’s professional pickings: Marketing manager— LendingClub (California).

10 Content Marketing Tricks That Will Help Your Brand Stand Out

Waxing UnLyrical

The best way to stand out from the noisy crowd is by employing a few tricks of the content marketing trade. As you work on your content marketing strategy, keep these in mind: Talk to your audience, not at them. The next time you write marketing copy: Use “you” instead of “we”.

10 tips for making website content easily accessible by voice search

PR Daily

With Siri, Alexa and other mechanized listeners helping consumers find everything from pizza to piñatas, marketers must tailor their online presences with an eye—and ear—to that trend. Voice search has become a crucial element in digital marketing. Content Marketing

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5 Reasons to Network Across all Social Media Sites

Critical Mention

So, it’s important for all organizations to acknowledge and react to the impact social media has on consumers. Social Media Improves Customer Service. PR pros and marketers should take advantage of their organization’s social media interactions.

The Ultimate Checklist: 20 Points that Will Lead You to the Best B2B Content Marketing

B2B PR Sense

That’s why we’ve created this ultimate checklist to get your B2B content marketing on track. When developing the correct content marketing mix you should leverage the newest techniques and platforms so you won't be stuck in the past. Use Customer FAQs. content marketing

New Rules That Every PR Person Should Know

ImPRessions - Crenshaw Communications

Today’s PR programs are less about selling and more about telling… stories that engage prospective customers or partners. Breaking through with quality material will become more difficult as content marketing approaches a saturation point.

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This Twitter Ad Shows Us Why Social Media Advertising Needs Cross-Functional Teams Empowered with Compassion and Humanity

Sword and the Script

Because your customers and prospective customers get a vote. Here are some examples of the verbatim comments: “Service is meh and they will not allow any port forwarding so some of your home devices may not work and they could give two craps. Customer experience matters.

Why You Need the HubSpot Growth Stack for Marketing, Sales & Service

PR 20/20

So we’re not surprised that the software company reported more than 34,000 customers and upwards of $89 million in revenue at the end of Q2. The HubSpot Growth Stack aims to solve our number one setback as data-driven marketers: the “ elusive, fully-integrated marketing stack.”

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LinkedIn Pulse: The Next Content Marketing Must-Have?


Not too long ago, you , as a marketer, signed in to LinkedIn to check your messages , catch up on an old colleague, and maybe update your new profile picture. Rebranding to “LinkedIn Pulse” in late 2013 , the app has quickly become a key part of making LinkedIn a content marketing machine.

How Airlines Like Delta Hold Parents Hostage

Sword and the Script

The airlines are counting on it, indeed, I’d contend airlines, including Delta, prey on such emotions to separate a few more dollars from the consumer wallet. CSR #customer. The airlines have been systematic in the pursuit of driving revenue by making their customers miserable.

The Future of Twitter

The Proactive Report

Used correctly, Twitter can have a huge impact on customer service, perception and reputation. It’s become an International dial tone, like the internet itself, like your phone service or your AM, FM, and Ham Radio spectrum. Lee Odden Top Rank Marketing.

The Top PR Trends For 2017

ImPRessions - Crenshaw Communications

Like nearly any other marketing or strategic discipline, public relations has changed in recent years. Today’s PR programs are less about selling and more about telling… stories that engage prospects or customers, and visual storytelling is hotter than ever.

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Future of PR: 2020 edition

Stephen Waddington

Other disciplines, notably marketing, have encroached on PR practice in areas that lead with paid media, such as influencer marketing and search engine optimisation (SEO). Public service broadcasting is failing to pick up the shortfall. It’s the gorilla in the market.

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How to Engineer the Perfect PR Metric


What I want to do in this post is to take a look at five outside-of-the-box ways that people effectively measure PR and marketing activity relative to their business objectives. Customer touchpoint sensing. Marketing is responsible for X, Customer Service for Y, PR for Z.

The Most Interesting PR Tech Announcements in 2019 [PR Tech Sum]

Sword and the Script

Talkwalker has introduced a new feature it’s calling Customer Data +. The feature enables “enterprises to analyze customer conversations from owned data sources” and let the Talkwalker AI engine analyze it.

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Starbucks – It’s Time to Brew Some Tweets

Waxing UnLyrical

Considering how active we all are on social media sites like Facebook and Twitter, when Starbucks opens its Delhi location, I’m sure I’ll be among the first customers to visit them, and of course check-in at Foursquare/Facebook and tweet about it too! Caffeine.

What Not to Do When Humanizing a Brand

Waxing UnLyrical

Consumers value personal, truthful conversation from companies. As a cable company, Comcast is notorious for poor customer service. However, they are able to leverage a personal experience to their Twitter account by humanizing the customer service experience.

Brand 87

Dynamic Pricing or Discrimination?

Mindful Marketing

by David Hagenbuch , founder of Mindful Marketing & author of Honorable Influence Eric, a friend of mine who happens to be a CPA, realized he was running low on string for his grass trimmer, so he went shopping where he’d purchased the product before—Amazon.

Embracing content, intimacy and collaboration in the 'post-PR era'

PR Daily

While PR practitioners tout the benefits of brand journalism , marketers have been singing from a similar hymn sheet and content marketing has become a key element in lead-nurturing campaigns that go beyond transaction to establish an ongoing digital dialogue with their audiences.

The Importance of Executive Brand Situational Awareness


Usually, brand perception falls under the realm of your marketing team, but it’s important for you and other leaders to be tapped into how consumers view your business. While your marketing team will handle much of this, it’s important for high-level execs to also stay in the loop.

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The Updated Media Monitoring Module by Agility PR Solutions is a Solid Tool for the Price Point [Product Review]

Sword and the Script

All in all, I had access to the platform for about two months and several phone and email exchanges – questions and answers – with both marketing and support representatives. Third, I do quite a bit of PR and marketing work in cybersecurity and so I’m familiar with the key issues and trends.

Tools 92

Would you Run Your Internal Data Through this Media Monitoring AI? PR Tech Sum: Talkwalker, TVEyes, Meltwater, SocialChorus, Cision, Signal AI and Burrelles

Sword and the Script

Every month when I go to write this PR technology summary, I’m surprised at just how many new tools and features are being brought to market. Talkwalker has introduced a new feature it’s calling Customer Data +. 2) TVEyes launches podcast monitoring service.

Does brand reputation even matter to Spirit Airlines?

Communications Conversations

Last week, I did what marketers like us WANT consumers to do on social media: I asked my friends and family for a recommendation. Spirit is actively asking customers why they hate airlines like Spirit.

Your audience with the public

Stephen Waddington

A n essay about the impact of the internet on corporate communication, marketing and public relations over the past 20 years. This is when telecom operators such as BT started to offer broadband to consumer users, and wireless networks appeared in public spaces. It disintermediates all previous forms of media enabling anyone to become a publisher; and it creates the opportunity for communities to form around an organisation, topic or issue, creating communities and markets.

Public relations in 2018

Stephen Waddington

Facebook has a strong and growing platform of services including Instagram and WhatsApp. Action: Investigate the changing media landscape in the market or sector in which you operate. Public relations and marketing practitioners use this data to discover and identify audiences and publics, and understand their motivation. Twitter is the largest ever market research exercise that no one ever commissioned. Action: Read widely and consume a variety of media.

Target cuts ties with textile maker over lower-quality sheets

PR Daily

Target said it was already reaching out to its customers and issuing refunds. Any guests who purchased the products from Target during that timeframe may submit this web form to request a refund in the form of a gift card.

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10 keys to pitching success during the holidays

PR Daily

Everyone, including reporters and editors, targeted B2B audiences and consumers in general, is too busy and distracted to pay attention to PR releases—at least, according to the conventional wisdom. Looking forward as well as backward can boost content marketing efforts.

WOM: What's Really Behind The Buzz

Waxing UnLyrical

I get that these guys focus on reaching out directly to a brand’s consumers , rather than focusing solely on a medium, as many forms of traditional PR, advertising or marketing do. How and where can your consumer touch your brand? Customers behave the same way.

Beyond PR - Untitled Article

Beyond PR

Usually, brand perception falls under the realm of your marketing team, but it’s important for you and other leaders to be tapped into how consumers view your business. While your marketing team will handle much of this, it’s important for high-level execs to also stay in the loop.

Brand 84

5 reasons to share your competitors’ content

PR Daily

Providing the best customer service and experience online means that you become consumers’ go-to information source, treating information like a product. With the rise in popularity of content marketing , it is important to treat information like a product.

More About Customers – Love On ‘Em, Talk To ‘Em

PR Fuel

Make Every Day Feel Like Customer Appreciation Day. Often the “Customer Appreciation Day/Week/Month” can come across as a corny way to get people inside your store to buy more stuff. Email Marketing and Pitching. Crown Your Customer King. Grabbing Those Elusive Customers.

10 Video Optimization Cures for Your Brand’s Ailing YouTube Channel


Best of all, videos about your company and its products are shareable by your customers, so your YouTube channel – properly treated and optimized – automatically equips your customers, dealers, employees and fans to become evangelists in pushing out your video content via social media.