5 crisis communications lessons from ‘Stranger Things’
AUGUST 13, 2018
million views on YouTube: Though you’ll have to wait for more episodes of the show, here are five crisis communications takeaways from the characters of “Stranger Things”: 1. The truth has a way of coming out, especially as a crisis situation grows. Instead of avoiding the facts, admit mistakes quickly, working to remain as transparent as possible while you communicate a plan to make amends. When communicating after a crisis, consider all channels.