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Playing with fire: As generative AI sweeps into the enterprise, very few companies globally have addressed risks with employees

Agility PR Solutions

Even though nearly all (93 percent) companies recognize the risks associated with using GenAI inside the enterprise, just a mere 9 […] The post Playing with fire: As generative AI sweeps into the enterprise, very few companies globally have addressed risks with employees appeared first on Agility PR Solutions.

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Despite economic uncertainty, enterprises are increasing their 2023 digital CX budgets

Agility PR Solutions

As the customer experience rises to top priority, large companies are taking CX action to meet demand—new research from disruption-focused digital CX firm TELUS International reveals that close to three-quarters (72 percent) of enterprise executives will be spending more on digital CX in 2023 than they did in 2022, with 68 percent increasing their (..)

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Disruption is the new status quo: Businesses are insufficiently prepared to manage enterprise risks

Agility PR Solutions

How prepared are large companies for crisis? New research from risk management-focused AI firm Dataminr reveals major systemic barriers many enterprise organizations face that obstruct their ability to avoid crisis situations.

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2024 State of Digital Trust: The gap is widening between companies earning trust and those who struggle—and so is the success rate

Agility PR Solutions

While digital trust overwhelmingly remains a critical focus for all enterprises, new research from digital security firm DigiCert shines a light on the growing divide between the “leaders”—those who are getting it right, and the “laggards”—those who are struggling.

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Responsible AI is key to unlocking benefits for B2B enterprises—here are 3 important insights

Agility PR Solutions

As helpful as it’s been with internal workflow like task automation, B2B companies (and B2C, for that matter) continue to struggle with using AI as a customer service tool—but with business buyers’ expectations now sky-high for seamless experiences, new research from market intelligence firm IDC asserts that getting the adoption of artificial intelligence (..)

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Mapping the customer journey: How enterprise brands embrace it in their marketing plans

Agility PR Solutions

With front-to-end customer experience emerging as the key driver of brand loyalty in the COVID age, new research from global marketing technology and services firm Ansira Partners offers a comprehensive look at how enterprise-level companies are implementing a customer journey-mapping strategy as a part of their marketing plans.

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Agency Announcement: We’ve been listed in the Digital Enterprise TOP 100!

Prohibition

We’re absolutely delighted to share the news that we have been selected as one of the Digital Enterprise TOP 100. Digital Enterprise Top 100 commented on the announcement and said: “Digital technology has played a crucial role over the past 12 months helping businesses to continue operating throughout the COVID-19 pandemic.