How Humana measures the benefits of its enterprise social network
MARCH 14, 2019
Enterprise social networks, or ESNs, get their share of scrutiny. says Brenda Rick Smith, former community manager for Humana’s thriving enterprise social network. Jeff Ross has since become the community manager, and Smith has transitioned to a new role leading new role leading social listening and social intelligence efforts.). Measure the impact of your enterprise social network ,” Smith explains how to establish ROI.