Community management lessons from the Guild Community Summit
Stuart Bruce
MAY 23, 2022
The global pandemic and work from home has seen an explosion in interest in community management and professional communities.
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Stuart Bruce
MAY 23, 2022
The global pandemic and work from home has seen an explosion in interest in community management and professional communities.
Stephen Waddington
APRIL 26, 2020
The crisis is having a devastating impact on financial capital but has led to a huge rise in social capital. The COVID-19 crisis is widening the socio-economic gap in the UK. The Bay Foodbank in North Tyneside says that demand for its services has doubled since the outset of the crisis. “We This is my fifth lockdown letter.
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Stuart Bruce
OCTOBER 26, 2022
You might not be familiar with the term Community Based Marketing. I wasn’t when I first heard it.
Landis PR
FEBRUARY 20, 2024
You probably don’t think about sponsored support groups, school educational campaigns or recruiting efforts…but these are all community relations efforts that are vital components to any integrated communications program in healthcare. AND, they provide an important service to the community.
PRSay
NOVEMBER 27, 2023
16, she shared her international perspective to students in a session titled “Diverse Roots, Universal Impact: Humanizing Reputation and Crisis Communications.” ” Beforehand, Agrait talked with PRsay about crisis management. The problem that sometimes exists is conflicting information when there is a crisis.
Business Wire
APRIL 22, 2020
During times of crisis, it is more important than ever for management teams to have decisive plans in place, convey a sense of control and communicate effectively with the investment community.
Melissa Agnes
JUNE 28, 2015
Welcome to episode #054 of The Crisis Intelligence Podcast, with Melissa Agnes and Claudia Liute. Claudia is a humanitarian who works on the ground in some very hostile and conflicted crisis-affected communities. This, unfortunately runs true on many levels of crisis management, not just in humanitarian work.
PR for Anyone
JUNE 30, 2022
Many people think of PR as something that is only when you are in crisis… that the PR spin machine has to start when things are spiraling negatively. What are you doing for the community? Hopefully, you never have to deal with crisis PR and know that if you do, you can find a specialized PR person to help you through it.
Agility PR Solutions
AUGUST 10, 2021
We’re entering a largely unprecedented era in American history, one in which we’re having to rebuild our culture and marketplace from the ruins of the COVID crisis and its aftermath—in many cases, from the ground up. If 2008 gave us the Great Recession, 2021 is bringing about a Great Rebuilding, according to new research and […].
Agility PR Solutions
DECEMBER 4, 2023
Whether or not you believe it’s being caused by man, it’s clear that the climate crisis is steadily getting worse—but not a lot is being done to address it by businesses, politicians or communities.
Agility PR Solutions
DECEMBER 12, 2021
While many companies shared messages about staying safe at home, some brands like the David Suzuki Foundation found more creative ways to engage with their community in such a distressing global crisis. The post Media monitoring during a global crisis: 6 best practices appeared first on Agility PR Solutions.
The Proactive Report
MARCH 27, 2020
And, as history has shown, brands that remain in-market with consistent messaging come out of a crisis ahead of their competitors. This is the time to show what you’re doing in this time of crisis. Create goodwill and a sense of being connected to your community. Plan Ahead. Figure out a social media content strategy.
PRSay
JANUARY 26, 2021
The concept of crisis communications can elicit images of Olivia Pope on the ABC series “ Scandal ” rattling off a monologue to a slew of reporters. While not quite as cinematic in reality, crisis communications is at the heart of any professional communication enterprise. Learning from the crisis.
Stephen Waddington
NOVEMBER 10, 2021
A thank you letter to the PRCA and the Socially Mobile community. The importance of humanity and community are two important lessons for me following the COVID-19 crisis. Socially Mobile opens for applications today. Thanks to the PRCA for the Mark Mellor, Outstanding Contribution Award.
Agility PR Solutions
JUNE 9, 2022
This team has one of the most important roles because it’s the touchpoint for your customers and the community at large. The post Crisis PR: 5 tips for preparing your team for data security breaches appeared first on Agility PR Solutions. This extends to your PR team. Here are five tips for […].
Agility PR Solutions
JUNE 14, 2020
The movement towards locally produced goods is nothing new, but the level of engagement with local economies during the COVID crisis demonstrates a notable consumer shift in loyalty towards community businesses.
NewsWhip
OCTOBER 21, 2020
It’s called Crisis Dashboard , and it will enable both communicators and journalists to unpack, in real time, all the public dimensions of any acute news event. The Crisis Information Gap. Crisis Dashboard. The Crisis Dashboard changes this. For global companies, reputation is the new gold.
PRSay
AUGUST 25, 2020
Featuring some of the country’s leading LGBTQ communications professionals, the event covered how PR practitioners can engage with and support the LGBTQ community. Panelist Ben Finzel, president of RENEWPR, spoke about how the Black Lives Matter movement affects the LGBTQ community, especially the Black transgender community. “It
Melissa Agnes
OCTOBER 15, 2020
Over the last couple of years, I’ve found myself increasingly frustrated with my industry, the crisis management profession. To put my frustration simply, the status quo of crisis preparedness and crisis management no longer suffices and, as a result, does a disservice to professionals, organizations and society.
PRSay
JUNE 21, 2022
My most important crisis communications test didn’t come through my PR work with PayPal, Snowflake or Tetris. PRWeek has profiled Curtis’ work extensively, from his time with Star Trek’s George Takei to leading crisis communications for San Francisco Pride. Photo of the author above right. It came in college.
NewsWhip
FEBRUARY 23, 2023
One of the areas where real-time data truly comes into its own is when preparing for and managing a comms crisis. Preparation is key when it comes to a crisis — knowing what’s important to your brand and business and having the necessary dashboards built in advance beforehand is critical to getting ahead of any future issue.
PRSay
JUNE 30, 2021
Before witnesses had a moment to compose themselves, Fort Lauderdale Mayor Dean Trantalis, the city’s first openly gay leader and a witness to the incident, was quoted telling the already assembled media there had been a “terrorist attack” on the LGBTQ+ community. A comprehensive crisis communications plan is a necessity.
PRSay
MARCH 19, 2020
As the situation continues to unfold, here are six crisis communications lessons from past pandemics to keep in mind: 1. Given the uncertainty about the coronavirus and what still lies ahead, ongoing crisis planning should concentrate on worst-case scenarios. It helps to give workers roles they can play in the crisis.
Melissa Agnes
JUNE 11, 2014
By Garth Rowan, Communications Consultant and member of the Agnes + Day Crisis Intelligence Team. When you can’t change who you are or what you do; when your business is the type that no one wants; what are your options to build up credit in the trust bank should a crisis strike? Crisis Prevention Food for Thought'
Shift Communications
AUGUST 8, 2022
Here to help is superstar Lizzo who recently turned a DE&I crisis and misstep into an amazing diversity statement and brand win. Here’s why: The backstory: a DE&I crisis. Fans, community leaders and disability advocates called her out for using the slang term for“spastic” and promoting ableist culture. Respond quickly.
Cision
SEPTEMBER 22, 2015
If media relations is an arm of public relations, community management is another. A community grows your reach and influence. If those people like you and what you have to say, the community and loyalty grows. If those people like you and what you have to say, the community and loyalty grows. Where is it found?
Presspage
MARCH 2, 2021
A whopping 7 out of 10 business leaders say to have experienced at least one crisis between 2014 and 2019 ( PWC ). After 2020, most businesses will be well aware that a crisis, whatever its nature, is just a natural part of running a company in an extremely interconnected, hyper-informed world.
Reputation Us
SEPTEMBER 18, 2023
Law enforcement leaders will learn the importance of “playing offense” with their police department’s reputation, as well as learn critical preparation skills to “play defense” and communicate effectively during a crisis. RepUs is a national corporate reputation management and crisis response firm.
Reputation Us
SEPTEMBER 18, 2020
How Organizations Can Play Offense, Not Defense, When Preparing for the Next Crisis. Confession … our firm , which specializes in crisis response, didn’t see the crises of 2020 coming. Tides seemed to shift daily for credit unions struggling with the next wave of crises that hit their financial institution and communities.
Melissa Agnes
SEPTEMBER 4, 2018
The YouTube Shooting Crisis: How Mountain View Police Department quickly regained control of the narrative that was going viral against their agency. This episode explores: How a Crisis Ready organizational mindset prepared MVPD for this moment before it happened. You can also listen to this episode on iTunes , Spotify , and Stitcher.
Prohibition
JANUARY 17, 2022
Social media is an increasingly important element in a successful crisis management approach. With the recent increase in the use of social media in crisis situations, organisations across all sectors need to understand the benefits of incorporating it into their crisis plan. What is Crisis Management?
Melissa Agnes
MARCH 15, 2018
Welcome to episode #060 of The Crisis Intelligence Podcast, with Melissa Agnes and Jordan Redshaw. Fort McMurray), to discuss his experience in being one of only two people responsible for communicating with the Fort McMurray community, to help 88,000 people evacuate safely. Subscribe to the Crisis Intelligence Podcast!
Stephen Waddington
MARCH 29, 2020
I’m muddling through the COVID-19 crisis, just like you, but I am starting to think about what might come next. Is it possible to have a good crisis? Work has gone virtual and in our personal lives people have sought to connect by building virtual communities. The BBC and NHS have both stepped up to the crisis.
5W PR
JUNE 15, 2020
However, when mistakes are made, all of those benefits can act against the brand, amplifying a momentary lapse and creating a monumental PR crisis. Let’s take a look at how brands should use the tools available on social media to mitigate a PR crisis and move forward to re-establish the brand’s reputation.
Solo PR Pro
MAY 11, 2021
There’s a whole community of like minded people you can lean on. 5 solo PR pros advise on crisis communications. This month, we asked our panel of solo PR pros to share how they deal with a client crisis. Joe Culotta, What's Up Communications. The very first thing I tell a client when dealing with a crisis is DO.
Reputation Us
MAY 7, 2020
CA Riots – Community leaders. Active shooters – Families, teachers, communities. Financial crisis – Sadly, not sure if any leaders emerged there. As it pertains to crisis response, we want to recognize the front-line health care providers (i.e., 9/11 – Police, first responders, fire fighters.
Cision
AUGUST 30, 2016
A few years ago, many of us would not have envisioned a world where Twitter, Facebook Live and large-scale community gatherings would have such an impact on the way crises develop. Yet, this is our world today and our “new normal” as communicators and crisis management teams. Update the contact list.
Melissa Agnes
AUGUST 12, 2014
As my mind continually wraps around risk and crisis communications (I can’t help it, it just works that way), this study leaves me with a question of concern: If trust in executives is at an all-time low, how can this work against your organization in a crisis? It takes time and energy to build a community of trust.
Melissa Agnes
JUNE 19, 2014
Since the podcast on “ doing crisis communications right “, with Captain Chris Hsiung and Shino Tanaka, aired last week, I’ve received some really great follow up questions from listeners. Your follow up questions answered: Doing crisis communications right.
Melissa Agnes
AUGUST 25, 2014
As you probably know, I’ve been having an interesting debate with a fellow crisis professional on whether or not to shut social media down in a crisis. Now, let me begin by saying that the Ebola crisis is greater than this one Facebook page, as is Emory University Hospital’s efforts and response to the backlash.
Stephen Waddington
MARCH 15, 2020
The NHS , Public Health England and the World Health Organization are good places to start in the current crisis. If you want to make a difference, start in your own relationships, family and community. Helping people out is a positive action that ripples through a community. Even so it’s hard not to feel anxious and even panic.
Melissa Agnes
JUNE 12, 2014
Two years ago this month, Rich Klein , Jonathan Bernstein and I started a weekly Google Hangout where we would discuss the latest and hottest crisis trends and crises in the news. We named it, The Crisis Show. I was honored when Rich invited me back on the show to celebrate The Crisis Show’s two year anniversary.
ImPRessions - Crenshaw Communications
SEPTEMBER 20, 2023
Rapid response According to a recent Capterra study , more than three in four business leaders who have activated crisis communications plans in the past say they’d increase the tools used for communication. Thus, PR professionals should be on the lookout for new tools for rapid-response communications.
Melissa Agnes
OCTOBER 19, 2014
Welcome to episode #020 of The Crisis Intelligence Podcast, with Melissa Agnes and Bill Boyd. As the Ebola crisis continues to make waves in the United States and around the world, the CDC, government, hospitals and countless others are being looked to to lead the public through this epidemic. The second is Fearbola. Get connected!
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