3 key takeaways from COVID-19 crisis communications

PR Daily

Be transparent, focus on the facts and be kind to the reporters trying to cover a once-in-a-generation crisis. The most unique aspect of crisis communication during COVID-19 is that it’s a shared experience. We’re all living through the same crisis at the same time.

Crisis PR Lessons From The Iowa Caucus

ImPRessions - Crenshaw Communications

Newspapers camp out there, journalists and bloggers embed with campaigns, and the cable news shows ramp bring on more pundits and plan hours of airtime in anticipation of a newsworthy outcome. And poor communications by the Iowa Democratic party made it worse than it needed to be.

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5 crisis comms tips from the FBI

PR Daily

Know the three things the public wants in a crisis. Editor’s note: This piece is part of Ragan’s Crisis Communications Guidebook, 2020 Edition. A former chief communicator in the FBI’s Kansas City division, Lanza also authored the book “ Pistols to Press.”

Incoming! How to handle media requests in a crisis

PR Daily

Here are some tips and best practices for when and how to respond to crisis inquiries and keep your head on straight. It’s one of the greatest challenges any media relations professional will face: A crisis hits your organization out of the blue. In crisis comms, silence is not golden.

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How offering historical context helps in a crisis

PR Daily

Your crisis communications should be able to lean on your past record. Context proves an organization’s resilience, its ability to navigate rough seas and manage through a crisis. We counsel clients to complement empathetic, transparent and informative communications with tangible experiences and context to help audiences understand what the organization is made of—its character and values. In short, there was a crisis of faith.

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KFC Crisis Response Is A PR Win

ImPRessions - Crenshaw Communications

It’s not the worst reputation crisis that can happen to a food chain (just ask Chipotle ), but for a chicken restaurant to run out of chicken not only opens to door to competitors, but it makes its management look incompetent. in its response to the mini-crisis. Then, over the weekend, KFC cooked up a masterful ad that ran in two UK daily newspapers. The post KFC Crisis Response Is A PR Win appeared first on Crenshaw Communications.

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PR using owned media for modernised crisis communications rebuttal

Stuart Bruce

Amazon is the latest big company to use modernised crisis communications to rebut attacks in mainstream media. At the time there was a much shared rebuttal post on LinkedIn by an Amazon engineering manager and Jeff Bezos circulated an internal memo to employees, which was published by several media outlets (itself a good example of how in today’s porous corporate environment all internal communications is external communications).

How your team’s on-scene crisis coverage boosts your brand

PR Daily

It might sound counterintuitive, but crisis communication can be an opportunity to enhance a company’s reputation and not just a focus of serious corporate concern. FREE GUIDE: 3 helpful tips for your crisis comms prep ]. Get hometown TV, radio and newspapers to cover it.

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How to Protect Your Brand in a PR Crisis

Onclusive

This month, AirPR hosted the webinar “How to Protect Your Brand in a PR Crisis.” Moderated by Heidi Sullivan, President of HKSully Consulting, the webinar outlined best practices in the New PR world of rapid-response and all-way communication. How crisis communications has changed.

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Future of PR and social media for International Air Transport Association crisis communications conference

Stuart Bruce

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. Their sensor technology and ability to communicate will accelerate and magnify the changes we are already seeing. Today he’s one of the world’s foremost thinkers on the future of media, journalism and communications.

PR Warfare: Social Media, Crisis Communications, and You

Social PR Chat

Merry Morud and Kevin Watterson from Aimclear talk crisis communications and community management in our digital world. Brands and Crisis Communications Plans: How Important Is It? Hello crisis communications. With terrorist attacks in places like Orlando, Florida and Paris, France, Lisa Buyer asked crisis communication experts Merry Morud and Kevin Watterson from Aimclear how important it is for brands to have a crisis communications plan.

What comms solutions providers can offer during this crisis

PR Daily

What tools and services are helpful during this crisis? Many vendors can help the newly elevated communications function. Here’s what our community of service providers are bringing to the table to help businesses and communications pros do their jobs: Ellen Feaheny, AppFusions: “ Communicators need to think of their orgs like an ecosystem—depts, projects, teams, suppliers, partners, execs, etc. internet, podcasts, social media, magazines, newspapers).

How to avoid comms crisis turbulence

PR in High Definition

And of course, the challenge with crisis situations is that seemingly minor incidents need to be handled correctly. With so many ways to share news and communicate with the public and customers, companies are expected to say something. In any crisis, it’s important to establish the facts: who is calling you and are they who they say they are? One work-around is to have a small designated crisis team in each company region.

How Can We Manage Today’s Media Misinformation Crisis?

PRSay

b) Newspapers getting the facts of a story wrong. e) Newspaper’s choice of a news story, even if the facts are correct. This speaks to one of the new rules of crisis management in the digital age. Download your free copy of “The New Rules of Crisis Management” here.

Credit Union Times: CU Crisis Planning Essential

Reputation Us

The Credit Union Times interviewed CU crisis experts, including LT Public Relations ‘s Casey Boggs, for the August 31st cover story (below), “Credit Union Crisis Planning Essential.” Credit Union Crisis Planning Essential. Boggs said it’s important for executives to discuss different crisis communications scenarios and practice executing the plan through simulations. You developed a crisis communications plan?’

PR Warfare: Social Media, Crisis Communications, and You

Social PR Chat

Merry Morud and Kevin Watterson from Aimclear talk crisis communications and community management in our digital world. Brands and Crisis Communications Plans: How Important Is It? Hello crisis communications. With terrorist attacks in places like Orlando, Florida and Paris, France, Lisa Buyer asked crisis communication experts Merry Morud and Kevin Watterson from Aimclear how important it is for brands to have a crisis communications plan.

Healthcare Communication Strategies During Pandemic

5W PR

The coronavirus pandemic has presented a global crisis unlike any other that has been experienced in the past, affecting every industry on the globe. With the COVID-19 pandemic disrupting operations within the healthcare industry, it’s crucial for healthcare communication pros to develop and implement unique internal healthcare communication strategies. 4 internal communications strategies for healthcare PR. #1. Crisis Communications Public Relations

5 crisis comms tips from the FBI

PR Daily

Editor's note: This story is taken from Ragan Communications' distance-learning portal. When Jeff Lanza—now a communications consultant—was a fledgling FBI agent, his boss assigned him to listen in on the wiretaps of a pair of Kansas City goodfellas named Tony and Joe. If you’re tired of crisis communications plans that read like they’ve been drafted by Tony and Joe, slip on your headphones and click on a Ragan Training session with the founder of The Lanza Group.

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Speed Matters in a Crisis Situation: Shark Week Case Study, Part 3

Shift Communications

Check out part 1 and part 2 before diving into the following post on the importance of speed during a crisis situation. . There’s a crisis communications mantra: tell it all, tell it early and tell it yourself. In a crisis situation, silence can be deadly. Luckily, with a pre-approved crisis communications plan already in place, G.W. Next is crafting the messaging and determining the best communication medium(s) to activate.

Issue? Crisis? What’s The Difference and Why Is It Important?

Melissa Agnes

It’s a major mistake to treat issue and crisis as interchangeable terms. Issues can be the warning signs that a crisis is possible. And issue management can be regarded as a powerful tool for crisis prevention. In fact a crisis has been known to be described as an issue that WASN’T managed. Crisis management is trying to save the ship after it has struck and iceberg. The 8 key categories of issue management vs. crisis management. Crisis?

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NYT shakes up Opinion staff, journalists ready to travel, and black business leaders demand better crisis response

PR Daily

Good morning, communicators: As many organizations contemplate a return to the office, one particular aspect could be a stumbling block: the office elevator. Make sure you are thinking through all the risks posed by your current office space and communicating new procedures in an efficient and digestible way with all of your stakeholders. CRISIS LEADERSHIP BOARD. RELATED: Tune in June 18-19 for our Social Media & Digital Communications Virtual Conference ].

Microsoft loses TikTok bid, Amazon to hire 100,000 employees, and Peeps won’t be on shelves for holidays

PR Daily

Hello, communicators: Marketing cartoonist and author Tom Fishburne recently tweeted about the conundrum of measuring long-term branding efforts. Communicators, how do you help set expectations for your efforts? CRISIS LEADERSHIP NETWORK.

Crisis Management Begins Online

David PR Group

One of her college-aged children was tangentially involved with a crisis at her university, and my friend and some of the other parents were wondering if it would be beneficial to engage a public relations expert. She needed to keep her kid’s name shielded from this crisis, so the student would not be associated with it in any way – pro, con, or indifferent. We are in a whole new world of public relations crisis management because the Internet is now king.

Retailers pull Boohoo amid workers’ rights claims, LinkedIn introduces pronunciation tool, and Walmart prepares to compete with Amazon

PR Daily

Hello, communicators: LinkedIn is rolling out a tool to help others understand how to pronounce your name. Why it’s important: Transparency in both your communications and business practices is crucial to keeping stakeholders’ trust. CRISIS LEADERSHIP BOARD.

How high-octane practice drills can save you in a real PR crisis

PR Daily

When it comes to crisis response, practice makes perfect—or at least makes you better prepared. Now, public relations and corporate communications departments are embracing practice drills that reproduce fast-moving PR crises—some with a frightening degree of reality. Crisis managers typically prepare contingency plans for various scenarios—including a list of roles and responsibilities—but what happens when critics urge boycotts and reporters start calling?

Issue? Crisis? What’s The Difference and Why Is It Important?

Melissa Agnes

It’s a major mistake to treat issue and crisis as interchangeable terms. Issues can be the warning signs that a crisis is possible. And issue management can be regarded as a powerful tool for crisis prevention. In fact a crisis has been known to be described as an issue that WASN’T managed. Crisis management is trying to save the ship after it has struck and iceberg. The 8 key categories of issue management vs. crisis management. Crisis?

Securing national TV coverage for brands that aren’t household names

PR Daily

When your brand doesn’t have the name recognition of Apple or Uber, it can be tricky for communicators to prove that their lesser-known client or brand is qualified to be a guest on a national TV platform. RELATED: Join us for our Diversity, Equity and Inclusion for Communicators Virtual Conference ]. A few profiles in the local newspaper and business journal are great for the former, but don’t underestimate the importance of local broadcast media.

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PR pros need more than political correctness to survive

PR Daily

RELATED: Tune in June 18-19 for our Social Media & Digital Communications Virtual Conference ]. As a former journalist (Forbes contributor, Hearst newspapers reporter and freelance reporter for Newsweek and the Los Angeles Times) I’ve experienced this trend for at least 20 years. Communications professionals pitching the previous conventional wisdom and offering arguments such as “both sides” along with the resultant false equivalencies, will find themselves marginalized.

Study: Journalists a top source for providing accurate news

PR Daily

In the current public trust crisis, many are turning to reporters for credibility. In the 2019 IPR Disinformation in Society study, local newspapers (62%) and local broadcast news (62%) fared well for perceptions of trustworthiness of the media and the ability to provide accurate news and information. Unfortunately, the overall decline of local newspapers and cuts to journalism have created “news deserts.”.

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What would Dear Abby say? Advising clients during COVID-19

PR Daily

Being a shoulder to lean on requires important soft skills from PR pros working with clients during this crisis. When I was in middle and high school (long before social media), I looked forward to reading the Dear Abby and Ann Landers advice columns in the local newspaper. FREE REPORT: COVID-19's Impact on Communications ]. Use what you’ve learned to develop a communications plan and then help put it into action. Stick to communications counsel, not business advice.

Organizations remember Kobe Bryant, internet brims with rising ad spending, and Amazon workers speak out

PR Daily

It’s another reminder to be cautious and ready to respond (or go silent) in an unforeseen crisis. The growth of online content and marketing campaigns amid a decline for other media—including TV, radio and print newspapers.

Instagram drops IGTV button, public speaking tips from MLK, and how consumers get news from social media

PR Daily

Many things have changed about Americans over the last decade, but one of the biggest transformations for communicators is where people get their news. According to the Pew Research Center, 2018 was the first year that more people got their news from social media than from newspapers.

30 jobs in the PR and marketing world

PR Daily

See what else we have in our weekly professional pickings: Marketing and communications manager—Palladium (New York). Internal communications manager—NetApp (California). Corporate communications director—Entercomm, parent company of Radio.com (New York). Corporate communications associate—General Mills (Minnesota). Managing director of marketing and communications—Indiana University Purdue University Indianapolis (Indiana).

Employee emails worsen Boeing’s reputation, Taco Bell offers $100K salaries, and Carnival bans offensive clothing

PR Daily

Communicators looking to hone their skills might enjoy the “resolution suites” aimed at expanding your network, building a business or cultivating photography skills that can boost your social media content. FREE DOWNLOAD: 8 Tips on How to Manage a PR Crisis Effectively ].

7 Lessons Every Marketer Can Learn From The CrossFit Instagram Crisis

MaccaPR

Here’s a question for PR and marketing pros: Which was the most significant corporate communications cri sis recently ? and Pepsi’s “ Black Lives Matter’’ TV ad bungle with Kendall Jenner – it would be easy to miss one of the smaller yet most portentous PR crisis of this year: The CrossFit Gym Member-Shaming Instagram Fail. CRISIS LESSON #1: EVERYTHING YOU BELIEVE IS PRIVATE WILL BE SHARED PUBLICLY. The first rule for any online crisis ?

Chipotle hit with federal subpoena; PR pros offer crisis management help

PR Daily

At least two public relations companies have offered to provide crisis communications expertise to Chipotle. Can crisis communicators help the struggling chain get through the mess and recover? RELATED: Keep your cool in a crisis with these 13 tips. The subpoena brings a new twist to crisis PR, because Arnold and his team—along with federal investigators—are not allowed to comment on ongoing legal cases. They say social media is a place of sharing.

Mylan’s ‘murky math’ fuels EpiPen PR crisis

PR Daily

The Daily News is one of many newspapers that published part of Mylan’s statement about the latest development: “Tax is typically included in a standard profitability analysis and the information provided to Congress has made clear that tax was part of the EpiPen Auto-Injector profitability analysis,” the company said. For now, crisis communicators, pharma executives and lawmakers will all be watching Friday’s news to learn more about the documents Mylan has been ordered to provide.

Digital PR skills for PR pros are paramount for survival

PR Daily

FREE REPORT: COVID-19's Impact on Communications ]. offering her analysis that only tweets and “likes” matter, because newspapers and TV are “old” media. Robert Wynne owns Wynne Communications and is the author of Straight Talk About Public Relations. COVID-19 Crisis Communications Media Relations PR Industry Social Media The Workplace Writing & Editing

A slew of PR pros share what they do for a living

PR Daily

For example, the 2019 JOTW Communications Survey asked 223 PR and communications pros to clarify what, exactly, they do to earn their paycheck, and the responses varied wildly. I get my clients, who are experts in their fields, into newspapers, magazines, online publications and on TV and radio.”. RELATED: Join us for our Leadership and Executive Communications Conference ]. “I I help my boss communicate his goals and priorities to the entire workforce.”.

Report: 83% of journalists use Twitter—but most still want email pitches

PR Daily

Muck Rack’s new State of Journalism report reveals that nearly 60% of reporters turn to digital newspapers or magazines as their first source of news, and 22% check Twitter first. RELATED: Join us for our Leadership and Executive Communications Conference ]. Crisis Communications Media Relations Nonprofit Communications PR Research & Audit Writing & Editing report

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