How crisis communications has changed

PR Daily

After a year of disruption and chaos, what about the practice of crisis communications is new and what’s the same as it ever was? After months of a global pandemic, racial justice protests and heaps of economic uncertainty, crisis communications has taken on new meaning.

Crisis Communications Foundation for Crisis PR Campaigns

Ronn Torossian

The top priority for every crisis communication strategy is to allow for seamless communication during a company crisis. The most common crisis communication situations include data breaches, workplace […].

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Arctic winds offer a Texas-sized lesson in crisis communications

PR Daily

An agency leader reflects on the takeaways from the crisis that left thousands of Texans without power as cold temperatures shut down power plants and compromised water treatment facilities. This recent crisis was no different. You want to be empathetic in a time of a crisis.

3 key takeaways from COVID-19 crisis communications

PR Daily

Be transparent, focus on the facts and be kind to the reporters trying to cover a once-in-a-generation crisis. The most unique aspect of crisis communication during COVID-19 is that it’s a shared experience. I’ve dealt with crises throughout my entire career, first as a reporter and then as a communications professional. When I was a newspaper reporter and covering a crisis, my readers might have been completely unaffected or completely consumed by it.

Crisis Communications: 10 Steps for Building an Effective Plan

Onclusive

Social media has fundamentally changed how people communicate in times of crisis. Just this month, victims of Hurricanes Harvey and Irma used social media to communicate with first responders, know where gas was available and follow emergency updates. This month, the Wall Street Journal outlined dozens of ways social sites and apps are being utilized during a crisis. Here are 10 steps for building an effective crisis communications plan: Watch & Listen to Trends.

The Capitol Riots: A Crisis Communication Retrospect

PRSay

The concept of crisis communications can elicit images of Olivia Pope on the ABC series “ Scandal ” rattling off a monologue to a slew of reporters. While not quite as cinematic in reality, crisis communications is at the heart of any professional communication enterprise.

COVID 19 and Crisis Communications

Solo PR Pro

All good PR pros know you can be both reassuring and completely honest in a crisis- and in fact, the latter plays an important role in the former.” – Kellye Crane, Crane Communications. It’s full-on Crisis Communications mode for those of us who specialize in such things. Facts matter, and the facts are that most of our clients are unprepared for the worst of what may come — practically and, importantly, communications-wise.

10 crisis communications steps when you don’t have a plan

PR Daily

In the midst of COVID-19, every organization has become a crisis communicator. Sure, some organizations have crisis communication plans or PR agencies they can turn to when the unexpected happens. Follow this 10-step process below to meet any crisis head on, and, when the crisis is over, take the knowledge you gained and create your own fool-proof plan. What impact could the crisis have on your organization’s operations, brand and reputation?

Keys to a successful global crisis communications response

PR Daily

Communicators should bear in mind key cultural differences and adapt their crisis messages accordingly to engage a worldwide workforce. The need for speed is ever present in the midst of a crisis. But when executing crisis communications plans globally, a blanket approach and rushed messaging can do more harm than good. The keys to success of any crisis response?

5 Crisis Communications Takeaways From Levi Strauss’s Corporate Affairs Team

PR Daily

Discover how executives at the iconic clothing brand reached employees after the COVID-19 pandemic began and what they learned in the process. With 2,800 retail locations globally and over 15,000 employees, Levi Strauss & Co. Like execs at countless other organizations, company leaders had to think fast to protect their employees, customers and their business. The post 5 Crisis Communications Takeaways From Levi Strauss’s Corporate Affairs Team appeared first on PR Daily.

Crisis Communications for Coronavirus & COVID-19

5W PR

Many of our clients have already reached out for assistance in navigating internal and external communication strategies both in preparation for potential COVID impact, or in response to an incident. Anyone right now will understand and accept an employee that could be potentially be infected with the virus, and that might have come into contact with others. Crisis Communications Plan. Identify your crisis team’s assignments and roles.

How transparent leaders empower employees

PR Daily

Communication. Outstanding corporate cultures are led and nurtured by executives who engage and inspire employees during times of crisis. Nayar also advocates empowering employees to problem-solve so that they experience firsthand what it’s like to have “skin in the game.”

How the pandemic is revealing the indispensable value of employee communication

PR Daily

An Italian study shows that communicators are poised to assume greater roles and responsibilities moving forward. Like all crises affecting companies, the COVID-19 emergency brought employee communication to the forefront — this time even more than usual.

Internal vs. External Crisis Communications

HMA Public Relations

“In a crisis, what is external is internal and what is internal is external?” At first the answer to this question might seem easy, internal would be to employees and stakeholders of the organization and external would be to the consumers and/or potential consumers and the media. The post Internal vs. External Crisis Communications appeared first on HMA Public Relations.

Crisis Communications: Preparing for a Cyber Attack

Ronn Torossian

Security breaches not only put the brand and its employees at risk, but also the customers and clients, which the company serves. The post Crisis Communications: Preparing for a Cyber Attack appeared first on 5WPR CEO Ronn Torossian Founder's Blog. Crisis PR Public Relations 5WPR CEO Crisis PR Agency PR Firm Ronn TorossianA security breach is one of the most dreaded forms of attack against any modern day company.

Three Steps to Successful Crisis Communication

Melissa Agnes

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure. So if this is the case, how can you ensure effective and successful communication with your stakeholders in a crisis? Employees.

Incidents At Starbucks And Papa John’s Show Importance Of Crisis Communications

The Stalwart Blog

Public relations experts say it’s key to make sure your restaurant’s crisis plan is in place and updated—at all times. “It Key communications. When sharing information in the wake of a PR crisis, the order of communications matters, Oates says.

What COVID-19 taught us about empowering frontline employees

PR Daily

The lessons of 2020 have been profound as leaders have found new connections with essential, deskless employees, according to experts at Workplace from Facebook. Frontline managers thought the communications gap between headquarters and C-suite leaders and their in-the-field teams shrunk.

Repairing Trust: Reputation Management and Crisis Communications

Shift Communications

How do we know what to fix in a PR crisis? In previous posts, we’ve shared the basic crisis triangle : Respond with knowledge, speed, and ownership. To develop a more effective crisis communications strategy, we need to understand trust. When a crisis occurs, it’s generally because of two very broad reasons: something we’ve said, or something we’ve done. What constitutes a crisis in each branch of trust, in each of the cores?

Guidance for managing employee relations during COVID-19

PR Daily

A lawyer shares advice for engaging employees and protecting your business during these difficult days. When crisis strikes, such as a pandemic, the most important thing employers can do is to plan for employee and customer safety and operational continuity.

5 ways to unleash your employees’ inner rock stars

PR Daily

Consider these takeaways from the chief communications officer for National DCP, the supply chain for Dunkin’. America might run on Dunkin’, but Dunkin’ runs on us,” says Shira Miller, chief communications officer at National DCP.

Engaging employees during extraordinary times

PR Daily

Learn how to preserve your workplace culture, keep stakeholders engaged in a time of crisis and craft messaging that inspires trust in leadership, all of which will make the difference in the months ahead. Has there ever been a more crucial time for internal communicators? In recent weeks, the business world has been upended by COVID-19, many workers have become remote employees overnight and other industries have struggled to stay afloat.

5 crisis communications lessons from horror movies

PR Daily

What doesn’t kill your employees makes your company stronger, right? Silence does not bode well in a crisis, either. that the first 48 hours of a crisis are crucial in determining whether the company will survive. There will be “High Tension,” but a communication plan must be executed within 24-48 hours of the crisis onset. Company officials should communicate with key publics what happened and what the company is doing to solve the problem.

Prioritize your crisis communications plan—today

PR Daily

Whether it’s a natural disaster, an act of terrorism or simply a torrent of nasty tweets, communicators play a key role in how these events are perceived and play out. If you communicate for a living, you have the power—and the responsibility—to shepherd, enlighten, instruct and lead when a situation arises. You are a first responder of sorts, so the onus is on you to be prepared for a crisis. FREE GUIDE: Keep your cool in a crisis with these 13 tips.].

2021 resolutions for internal communicators

PR Daily

RELATED: Join us for our Social Media & Digital Communications Virtual Conference ]. Internal communication is ultimately about building genuine relationships and understanding. In 2021, what’s stopping you from facilitating more consistent employee recognition?

Technology special feature for communicators

PR Daily

Communicators must continue to adapt to the changing needs of the workplace—from communicating to a dispersed workforce to fostering collaboration—and measuring your efforts. Arm yourself with the most effective technology suited to your needs to reach your communications goals in 2021.

Crisis Communications & Social Media When “It” Hits the Fan

PRSay

To be an expert in crisis communications you have to move your organization at the speed of Twitter when “it” hits the fan. Do you really want someone known as @shroomy0021 managing your corporate communications? As employees ran for safety, one stopped to take a photo of the fireball, then sat in his Ford F150 and created a Facebook page. How long does it take your organization to send out your first official public statement or news release when a crisis happens?

PR using owned media for modernised crisis communications rebuttal

Stuart Bruce

Amazon is the latest big company to use modernised crisis communications to rebut attacks in mainstream media. This was no rapid rebuttal piece, but instead a carefully researched take down of the credibility of the New York Times reporters and the ex-Amazon employees they had used as sources. Historically, crisis communicators only had two levers to pull. corporate communications Crisis Communications public relations

Report: Employees want to hear from leaders as election remains undecided

PR Daily

What’s your message to employees while the election results hang in the balance? According to a report from Zeno Group , you should prioritize communication with employees right now. employees with the subject line “U.S. Know what your employees want from you.

5 ways to build a partnership with IT to improve employee experience

PR Daily

Rachel Williams and Lisa LaVan from Social Chorus discussed how internal communicators and IT professionals can break down barriers during a recent Ragan webinar. Understand that employee experience is critical to IT, too.

How good crisis communications has proved essential for productivity during the COVID crisis

Agility PR Solutions

COVID-19 upended business (and life) like nothing has before, and now that we’re kind of getting used to the ever-evolving “new normal,” brands and businesses are learning a thing or two about how to manage their business and staff remotely, and how to help employees create some semblance of work/life balance. The post How good crisis communications has proved essential for productivity during the COVID crisis appeared first on Agility PR Solutions.

How internal communications will change again in 2021

PR Daily

Given the trends, we may expect more weirdness and continued challenges for corporate communicators and employees alike. Evolving crises, changing plans, and executive decisions will have to be made, coordinated and communicated quickly. Think multi-channel and measured.

What communicators know, and what they must teach

PR Daily

What I learned from Larry Ragan and a thousand other communicators is what I hope to teach the world. When it became available for pre-order a year and a half ago, the topic was topical and relevant: communication lessons for tense times.

Your Guide for Data Breach Crisis Communication

Melissa Agnes

You have a responsibility to your customers, clients, members, employees and even to your organization to take this initiative. How to minimize the risk of a data breach crisis. Does your organization communicate confidential information and trade secrets via email? If so, how secure it your email service provider and are your employees required to change their passwords regularly? Do you and your employees use smart phones and tablets? Crisis Preparedness

6 Tips to DIYing Your Own Crisis Communication

Cision

Not every company needs to hire a PR firm to manage its crisis communication. If you’ve got a solid marketing team, you can build your own DIY plan to ensure that if there ever is a PR crisis that threatens your business, you can keep it contained and prevent it from doing further damage. Tip 1: Understand What a Communication Crisis Is. Maybe your employees could be caught being naughty in the women’s restroom. Tip 4: Assemble Your Crisis Team.

How isolation could be affecting your employees during the COVID-19 pandemic

PR Daily

During a recent Workplace Wellness Insider webinar , Dr. David Batman, a member of the Science Advisory Board for Virgin Pulse , explored the impact of isolation on health outcomes—and some steps that wellness professionals can take to protect employees.

Report: 36% of employees would take a huge paycut for better work/life balance

PR Daily

At least in terms of employee engagement, morale and retention, that is. A Comcast employee sums up the problems of poor work/life balance thusly: “Nobody wants to acknowledge that having poor work/life balance is expensive….

How internal communicators can manage and mitigate bad company reviews

PR Daily

Just as marketers know that consumer reviews will not always be all goodness and light, communicators, recruiters and executives have to accept that sometimes, despite all good intentions and efforts, employees have a lousy work experience. Actually read employee reviews.

5 crisis communications lessons from Kellogg

PR Daily

The way an organization reacts in the first hours of a crisis will probably determine whether it succeeds or fails in regaining public trust. responded to the release of a video depicting a disgruntled employee should serve as a model for handling a PR crisis. When crisis strikes, here are five best practices to adopt—as exemplified by Kellogg: 1. Kellogg’s crisis managers could not have seen this damaging situation coming.

10 steps for building your crisis communications plan

PR Daily

Social media has changed crisis communication. Victims of Hurricanes Harvey and Irma used social media to communicate with first responders, discover where gas was available and follow emergency updates. This month, The Wall Street Journal outlined dozens of ways social sites and apps are used during a crisis. FREE GUIDE: Keep your cool in a crisis with these 13 tips.]. Here are 10 steps for building an effective crisis communications plan: 1.