Expert insights. Personalized for you.
Welcome to episode #054 of The Crisis Intelligence Podcast, with Melissa Agnes and Claudia Liute. Claudia is a humanitarian who works on the ground in some very hostile and conflicted crisis-affected communities. This, unfortunately runs true on many levels of crisis management, not just in humanitarian work. This must all be done swiftly and effectively as timely communications are of equal importance in times of crisis. MORE
For people of color, the LGBTQI+ community and other communities who are marginalized, Election Day will be a pivotal moment in their fight for justice, equity and safety. Great leaders know their words matter, especially during times of crisis. MORE
Here’s how communicators can strike the right tone. As the globe is told to stay inside for the safety of themselves and their community, the giving and gifting economy has replaced traditional exchanges. This question belies a more fundamental reality: the need for community. Luckily, modern technology means that communication and interaction can be easily facilitated online. What community means. Once you are communicating your mission, what is the response? MORE
Communications professionals play a unique role in times of crisis, usually because they are some of the first called into action as their organizations develop a response. However, COVID-19 is testing the boundaries of our typical crisis playbook. This means considering the mental and physical health of their teams, their safety, the economic health and safety of their communities and the survival of the cities they live in. Engage your professional community. MORE
Along the way, we stopped at schools, monuments and veterans’ homes—and when we arrived in Virginia, PenFed employees and our community were waiting to join us to lay wreaths in Arlington National Cemetery. Our efforts have helped raise the profile of the credit union by telling compelling stories about our members, employees and communities. RELATED: Stream our Crisis Communications Virtual Conference on March 31—without leaving your desk ]. MORE
Last Tuesday, members of the Ragan online community took to Twitter to share how they’ve been adjusting to WFH life—including their top productivity tips, must-haves for a comfy space and ways to reduce stress and anxiety. Face-to-face interaction with colleagues helps keep communication strong. ET as we discuss the topics impacting communicators during the ongoing public health crisis. Hear key takeaways from last week’s Twitter chat—and join us again every Tuesday. MORE
Just as we began to adjust our home and work lives to this new, surreal reality, our country was rocked by another crisis. RELATED: Tune in June 18-19 for our Social Media & Digital Communications Virtual Conference ]. For corporate communications professionals throughout the country, however, staying silent is not an option. These measures will save time, one of the most precious resources during an unfolding crisis. Put a face to the crisis response. MORE
Comms pros seeking to build community, calm factions and find common ground should reflect on the civil rights leader’s teachings. RELATED: Join us for our Social Media & Digital Communications Virtual Conference ]. Are there other ways you can give back to your community? MORE
Crisis situations impact businesses, industries, associations and organizations of all sizes. While the circumstances surrounding a crisis vary greatly, there are general best practices PR professionals should be prepared to deploy. Communicators should always advise a cautious, thoughtful and truthful strategy to address any crisis, and not employ strategies or tactics that flame hysteria. The CDC provides communication resources here. MORE
Communicators can help their organizations have difficult conversations by being facilitators, creating safe forums, and by investing in mentorship programs. Courtney Newell, founder and CEO of Crowned Marketing and Communication s, says that the first step is owning past missteps. It’s important for communications not to play it safe or to shy away from the messages that consumers are looking for in this cultural moment. Diverse communications are paramount. MORE
For Jeff Risley, chief strategy officer at Saxum , an integrated digital agency based in Oklahoma City, that meant making 75% of his meetings virtual, tapping into new communities on Slack and Hubspot, and rethinking the brand of his agency. MORE
The crisis is having a devastating impact on financial capital but has led to a huge rise in social capital. The COVID-19 crisis is widening the socio-economic gap in the UK. The Bay Foodbank in North Tyneside says that demand for its services has doubled since the outset of the crisis. “We We’re all working through our own version of the crisis. Unfortunately for some people people the crisis will be defined by abuse and isolation. MORE
The acceleration of social media has added to the challenges of crisis communications, an impact that a Pentland Analytics study says has doubled the impact on shareholder value. Getting the communication basics right. The basics remain the same: communicate honestly and openly. MORE
The insurance provider had to pivot from planned outreach during the health care crisis to find ways to bring everyone together. Should they go ahead with campaign they had been planning—or should they throw out their plans and try to address the crisis in the moment? We asked her to share her takeaways from her work during this crisis, and here’s what she had to say: PR Daily: How are you changing your messaging during this crisis? MORE
Having a strong foundation for why you are doing what you are doing is crucial for having a cohesive story around D&I, says Jo McRell, diversity communications lead for Facebook. 17 during Ragan’s The Communicator’s Role in Diversity, Equity & Inclusion Virtual Conference. MORE
However, organizations can still drive the conversation with efforts to help their community. During this emotionally charged time, it is more important than ever for communicators to carefully assess the social media landscape,” Nobes says. MORE
On Tuesday, April 21, 2020, members of the Ragan community partook in our twitter chat discussing the best practices for working remotely and attending or hosting virtual meetings. ET as we discuss the topics impacting communicators during the ongoing public health crisis. Juston Teach is the d irector of Virtual Events at Ragan Communications. The post 4 tips from the Ragan Community for better virtual meetings appeared first on PR Daily. MORE
If media relations is an arm of public relations, community management is another. A community grows your reach and influence. If those people like you and what you have to say, the community and loyalty grows. But how do you manage that community? These five tips hold the answers: Want to learn more about community management and its role in PR? Best Practices Featured community management public relations MORE
Your crisis communications should be able to lean on your past record. Context proves an organization’s resilience, its ability to navigate rough seas and manage through a crisis. We counsel clients to complement empathetic, transparent and informative communications with tangible experiences and context to help audiences understand what the organization is made of—its character and values. In short, there was a crisis of faith. MORE
Some messages are essential for your audience and some updates are not helping to ease fears or build community. My own time doing hundreds of focus groups and surveys reveals this simple truth: For all the employees who say please stop, you’re communicating too much, there are others who say they’re in the dark and complain they don’t know what’s going on. RELATED: Stream our Crisis Communications Virtual Conference on March 31—without leaving your desk ]. MORE
Here’s how you must support the mental and emotional well-being of employees for effective communication. While the physical health and safety of employees rightly takes center stage, mental and emotional wellbeing cannot be an afterthought—especially for communicators. MORE
Last Tuesday, members of the Ragan community virtually came together to discuss how they’re maintaining both culture and morale as they and their workforces shelter in place. Along with sharing zoom backgrounds and pondering the irony of communicators reaching out more through tech and social media platforms, participants shared many insights for keeping spirits high. In short, frequent, short communications did wonders. And subscribe to our Crisis Daily newsletter! MORE
Communicators, you are essential personnel. That puts communicators in a precarious position, weighing several options: Do you email a generic “solidarity and equality” message internally? Do you carry on communicating about your products and services as though the world’s not on fire? It’s a tough situation for many organizations that will be looking to communicators internally to help guide the way. “As Foster a community. MORE
Featuring some of the country’s leading LGBTQ communications professionals, the event covered how PR practitioners can engage with and support the LGBTQ community. It is not enough to just speak up for one marginalized community on one topic,” he said. “We MORE
I like to think of the community manager as a classical conductor, dedicated to showing the online community (the orchestra) how to get in sync, never through force or coercion, but by using the magical powers of suggestion alone. ‘Community Manager’ has become an increasingly popular job title. But what exactly is the role of a community manager? What does a community manager do? Here goes: Community Management As A PR Specialisation. MORE
The first major challenge for communicators in 2021 is already here. Not surprisingly, it centers on the global health crisis that upended 2020—and specifically on how communications teams should handle the complex messaging around vaccinations. Over to you, communicators. MORE
During times of crisis, it is more important than ever for management teams to have decisive plans in place, convey a sense of control and communicate effectively with the investment community. Some situations, such as the 9/11 terrorist attacks, the 2008 mortgage crisis, or the global coronavirus pandemic, are so sweeping and destructive that many of the traditional rules and familiar patterns for communications no longer apply. MORE
The post Share the work that engaged your community—online or IRL appeared first on PR Daily. Content Marketing Crisis Communications Marketing Media Relations PR PR Daily Awards Ragan Awards Social Media digital marketing awards marketing awards social media awardsEnter PR Daily’s 2019 Digital Marketing & Social Media Awards. Don’t miss the final deadline on March 1. MORE
Invest in clear, consistent, integrated communications as an essential part of your social purpose plan. 8 for our Crisis Communications Virtual Conference ]. Once you have a social purpose, it should make it easier for you to put it at the heart of your communications. MORE
During these difficult times, more people are appreciating the value of real community, not just the number of likes on a post. They just need to adapt to the current environment, which often means building relationships—and ideally whole communities—that will pay off once life gets back to normal, rather than trying to go for the sale now. To build stronger social media communities, try these five tips: 1. Your efforts can go a long way toward building a loyal community. MORE
It’s also important in internal and external communications to recognize that cognitive bias may also be interfering with your ability to communicate with your target audiences. Here are five ways to mitigate and avoid cognitive bias in times of crisis: 1. MORE
How Organizations Can Play Offense, Not Defense, When Preparing for the Next Crisis. Confession … our firm , which specializes in crisis response, didn’t see the crises of 2020 coming. CRISIS OFFENSE, NOT DEFENSE. Spotting the next crisis should not be a one-person job. MORE
If you’re facing confusion around whether your brand has something to say in the midst of a global crisis like the COVID-19 pandemic, there are a few questions you should ask yourself. A great example of this is a live digital event hosted by Business Insider where the CEOs from Chatbooks and Workboard shared tips for navigating remote teams during a crisis. How can you help your community? . Cosette Jarrett is a communications manager for Vivint Solar. MORE
Communicators stepped up big to keep the stay-at-home workforce connected. Now you’re communicating in a time of great change, from managing the unpredictable return to the office, the continuing impact of layoffs and budget cuts, and the urgent need to address racial inequality. MORE
Though this crisis might feel different, traditional crisis communications best practices, like the TACOS method, are how communicators can best serve their communities. The definition of a crisis is a time of intense difficulty or trouble. Needless to say COVID-19 has plunged our families, colleagues and communities into an unprecedented situation in which confusion and uncertainty have elicited stress and anxiety. Over-communicative. MORE
I’ve seen a lot of crisis communications plans. Ninety percent of them get a couple of things right: They have a list of their comms team contacts, often with a phone tree so everyone gets called promptly when a crisis hits. They also lay out at least a few specific roles for the first comms team members who start working on the crisis. In a real crisis, time gets compressed. A crisis is a tough climate in which to operate. Crisis Communications MORE
As you probably know, I’ve been having an interesting debate with a fellow crisis professional on whether or not to shut social media down in a crisis. If you’ve been following along, then you know that my take is that there is more to gain in leveraging social media to communicate with your audiences in a crisis, than there is to gain from closing the accounts down. Listen: TCIP #012 – The Leader’s Role in Crisis Management with Jane Jordan-Meier. MORE
It was not only the biggest challenge the Nashville Electric Service (NES) had ever faced, it was the biggest communications challenge it had ever faced. 10-11 to find out what the future of communications holds ]. MORE
Being a community manager may sound like a cool, trendy job filled with fun and creativity. Whether you’re managing a community of thousands or one of 100, you are the eyes and the ears of the company on platforms like Twitter and Facebook. Luckily there are some tools and assets out there than can help make a community manager breathe a little easier on a day-to-day basis. As community manager, one of your main tasks is responding and interacting with audiences. MORE
It’s called Crisis Dashboard , and it will enable both communicators and journalists to unpack, in real time, all the public dimensions of any acute news event. The Crisis Information Gap. Crisis Dashboard. The Crisis Dashboard changes this. MORE
For months prior to the hiring of PR firm Hill+Knowlton Strategies, the World Health Organization fielded damaging attacks from prominent critics over its handling of the coronavirus crisis. Eric Yaverbaum is the CEO of Ericho Communications. MORE
PR Daily
SEPTEMBER 14, 2020
However, organizations can still drive the conversation with efforts to help their community. During this emotionally charged time, it is more important than ever for communicators to carefully assess the social media landscape,” Nobes says.
PR Daily
SEPTEMBER 21, 2020
Having a strong foundation for why you are doing what you are doing is crucial for having a cohesive story around D&I, says Jo McRell, diversity communications lead for Facebook. 17 during Ragan’s The Communicator’s Role in Diversity, Equity & Inclusion Virtual Conference.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
PR Daily
JUNE 12, 2020
Communications professionals play a unique role in times of crisis, usually because they are some of the first called into action as their organizations develop a response. However, COVID-19 is testing the boundaries of our typical crisis playbook. This means considering the mental and physical health of their teams, their safety, the economic health and safety of their communities and the survival of the cities they live in. Engage your professional community.
Cision
SEPTEMBER 22, 2015
If media relations is an arm of public relations, community management is another. A community grows your reach and influence. If those people like you and what you have to say, the community and loyalty grows. But how do you manage that community? These five tips hold the answers: Want to learn more about community management and its role in PR? Best Practices Featured community management public relations
PR Daily
OCTOBER 30, 2020
Invest in clear, consistent, integrated communications as an essential part of your social purpose plan. 8 for our Crisis Communications Virtual Conference ]. Once you have a social purpose, it should make it easier for you to put it at the heart of your communications.
PR Daily
MARCH 26, 2020
Here’s how communicators can strike the right tone. As the globe is told to stay inside for the safety of themselves and their community, the giving and gifting economy has replaced traditional exchanges. This question belies a more fundamental reality: the need for community. Luckily, modern technology means that communication and interaction can be easily facilitated online. What community means. Once you are communicating your mission, what is the response?
|
NewsWhip
OCTOBER 21, 2020
It’s called Crisis Dashboard , and it will enable both communicators and journalists to unpack, in real time, all the public dimensions of any acute news event. The Crisis Information Gap. Crisis Dashboard. The Crisis Dashboard changes this.
Shift Communications
JULY 10, 2015
Being a community manager may sound like a cool, trendy job filled with fun and creativity. Whether you’re managing a community of thousands or one of 100, you are the eyes and the ears of the company on platforms like Twitter and Facebook. Luckily there are some tools and assets out there than can help make a community manager breathe a little easier on a day-to-day basis. As community manager, one of your main tasks is responding and interacting with audiences.
PR Daily
APRIL 23, 2020
On Tuesday, April 21, 2020, members of the Ragan community partook in our twitter chat discussing the best practices for working remotely and attending or hosting virtual meetings. ET as we discuss the topics impacting communicators during the ongoing public health crisis. Juston Teach is the d irector of Virtual Events at Ragan Communications. The post 4 tips from the Ragan Community for better virtual meetings appeared first on PR Daily.
Melissa Agnes
JUNE 28, 2015
Welcome to episode #054 of The Crisis Intelligence Podcast, with Melissa Agnes and Claudia Liute. Claudia is a humanitarian who works on the ground in some very hostile and conflicted crisis-affected communities. This, unfortunately runs true on many levels of crisis management, not just in humanitarian work. This must all be done swiftly and effectively as timely communications are of equal importance in times of crisis.
PR Daily
APRIL 20, 2020
During these difficult times, more people are appreciating the value of real community, not just the number of likes on a post. They just need to adapt to the current environment, which often means building relationships—and ideally whole communities—that will pay off once life gets back to normal, rather than trying to go for the sale now. To build stronger social media communities, try these five tips: 1. Your efforts can go a long way toward building a loyal community.
|
5W PR
AUGUST 16, 2020
The acceleration of social media has added to the challenges of crisis communications, an impact that a Pentland Analytics study says has doubled the impact on shareholder value. Getting the communication basics right. The basics remain the same: communicate honestly and openly.
PR Daily
FEBRUARY 26, 2019
The post Share the work that engaged your community—online or IRL appeared first on PR Daily. Content Marketing Crisis Communications Marketing Media Relations PR PR Daily Awards Ragan Awards Social Media digital marketing awards marketing awards social media awardsEnter PR Daily’s 2019 Digital Marketing & Social Media Awards. Don’t miss the final deadline on March 1.
PR Daily
SEPTEMBER 9, 2020
It was not only the biggest challenge the Nashville Electric Service (NES) had ever faced, it was the biggest communications challenge it had ever faced. 10-11 to find out what the future of communications holds ].
PR Daily
MARCH 25, 2020
Along the way, we stopped at schools, monuments and veterans’ homes—and when we arrived in Virginia, PenFed employees and our community were waiting to join us to lay wreaths in Arlington National Cemetery. Our efforts have helped raise the profile of the credit union by telling compelling stories about our members, employees and communities. RELATED: Stream our Crisis Communications Virtual Conference on March 31—without leaving your desk ].
PR Daily
JUNE 10, 2020
Just as we began to adjust our home and work lives to this new, surreal reality, our country was rocked by another crisis. RELATED: Tune in June 18-19 for our Social Media & Digital Communications Virtual Conference ]. For corporate communications professionals throughout the country, however, staying silent is not an option. These measures will save time, one of the most precious resources during an unfolding crisis. Put a face to the crisis response.
Stephen Waddington
APRIL 26, 2020
The crisis is having a devastating impact on financial capital but has led to a huge rise in social capital. The COVID-19 crisis is widening the socio-economic gap in the UK. The Bay Foodbank in North Tyneside says that demand for its services has doubled since the outset of the crisis. “We We’re all working through our own version of the crisis. Unfortunately for some people people the crisis will be defined by abuse and isolation.
PR Daily
NOVEMBER 9, 2020
For people of color, the LGBTQI+ community and other communities who are marginalized, Election Day will be a pivotal moment in their fight for justice, equity and safety. Great leaders know their words matter, especially during times of crisis.
PRSay
MARCH 16, 2020
Crisis situations impact businesses, industries, associations and organizations of all sizes. While the circumstances surrounding a crisis vary greatly, there are general best practices PR professionals should be prepared to deploy. Communicators should always advise a cautious, thoughtful and truthful strategy to address any crisis, and not employ strategies or tactics that flame hysteria. The CDC provides communication resources here.
Reputation Us
SEPTEMBER 18, 2020
How Organizations Can Play Offense, Not Defense, When Preparing for the Next Crisis. Confession … our firm , which specializes in crisis response, didn’t see the crises of 2020 coming. CRISIS OFFENSE, NOT DEFENSE. Spotting the next crisis should not be a one-person job.
PR Daily
SEPTEMBER 8, 2020
It’s also important in internal and external communications to recognize that cognitive bias may also be interfering with your ability to communicate with your target audiences. Here are five ways to mitigate and avoid cognitive bias in times of crisis: 1.
PR Daily
APRIL 14, 2020
Last Tuesday, members of the Ragan online community took to Twitter to share how they’ve been adjusting to WFH life—including their top productivity tips, must-haves for a comfy space and ways to reduce stress and anxiety. Face-to-face interaction with colleagues helps keep communication strong. ET as we discuss the topics impacting communicators during the ongoing public health crisis. Hear key takeaways from last week’s Twitter chat—and join us again every Tuesday.
PR Daily
JANUARY 18, 2021
Comms pros seeking to build community, calm factions and find common ground should reflect on the civil rights leader’s teachings. RELATED: Join us for our Social Media & Digital Communications Virtual Conference ]. Are there other ways you can give back to your community?
PRSay
AUGUST 25, 2020
Featuring some of the country’s leading LGBTQ communications professionals, the event covered how PR practitioners can engage with and support the LGBTQ community. It is not enough to just speak up for one marginalized community on one topic,” he said. “We
PR Daily
SEPTEMBER 9, 2020
Here’s how you must support the mental and emotional well-being of employees for effective communication. While the physical health and safety of employees rightly takes center stage, mental and emotional wellbeing cannot be an afterthought—especially for communicators.
PR Daily
AUGUST 5, 2020
For months prior to the hiring of PR firm Hill+Knowlton Strategies, the World Health Organization fielded damaging attacks from prominent critics over its handling of the coronavirus crisis. Eric Yaverbaum is the CEO of Ericho Communications.
PR Daily
APRIL 22, 2020
Last Tuesday, members of the Ragan community virtually came together to discuss how they’re maintaining both culture and morale as they and their workforces shelter in place. Along with sharing zoom backgrounds and pondering the irony of communicators reaching out more through tech and social media platforms, participants shared many insights for keeping spirits high. In short, frequent, short communications did wonders. And subscribe to our Crisis Daily newsletter!
PR Daily
OCTOBER 8, 2020
For Jeff Risley, chief strategy officer at Saxum , an integrated digital agency based in Oklahoma City, that meant making 75% of his meetings virtual, tapping into new communities on Slack and Hubspot, and rethinking the brand of his agency.
Melissa Agnes
AUGUST 25, 2014
As you probably know, I’ve been having an interesting debate with a fellow crisis professional on whether or not to shut social media down in a crisis. If you’ve been following along, then you know that my take is that there is more to gain in leveraging social media to communicate with your audiences in a crisis, than there is to gain from closing the accounts down. Listen: TCIP #012 – The Leader’s Role in Crisis Management with Jane Jordan-Meier.
PR Daily
MARCH 26, 2020
Some messages are essential for your audience and some updates are not helping to ease fears or build community. My own time doing hundreds of focus groups and surveys reveals this simple truth: For all the employees who say please stop, you’re communicating too much, there are others who say they’re in the dark and complain they don’t know what’s going on. RELATED: Stream our Crisis Communications Virtual Conference on March 31—without leaving your desk ].
PR Daily
DECEMBER 15, 2020
The first major challenge for communicators in 2021 is already here. Not surprisingly, it centers on the global health crisis that upended 2020—and specifically on how communications teams should handle the complex messaging around vaccinations. Over to you, communicators.
PR Daily
MARCH 31, 2020
Your crisis communications should be able to lean on your past record. Context proves an organization’s resilience, its ability to navigate rough seas and manage through a crisis. We counsel clients to complement empathetic, transparent and informative communications with tangible experiences and context to help audiences understand what the organization is made of—its character and values. In short, there was a crisis of faith.
PR Daily
AUGUST 19, 2020
Communicators stepped up big to keep the stay-at-home workforce connected. Now you’re communicating in a time of great change, from managing the unpredictable return to the office, the continuing impact of layoffs and budget cuts, and the urgent need to address racial inequality.
PR Daily
MARCH 26, 2020
Though this crisis might feel different, traditional crisis communications best practices, like the TACOS method, are how communicators can best serve their communities. The definition of a crisis is a time of intense difficulty or trouble. Needless to say COVID-19 has plunged our families, colleagues and communities into an unprecedented situation in which confusion and uncertainty have elicited stress and anxiety. Over-communicative.
PR Daily
JUNE 29, 2020
Communicators can help their organizations have difficult conversations by being facilitators, creating safe forums, and by investing in mentorship programs. Courtney Newell, founder and CEO of Crowned Marketing and Communication s, says that the first step is owning past missteps. It’s important for communications not to play it safe or to shy away from the messages that consumers are looking for in this cultural moment. Diverse communications are paramount.
PR Daily
APRIL 17, 2020
If you’re facing confusion around whether your brand has something to say in the midst of a global crisis like the COVID-19 pandemic, there are a few questions you should ask yourself. A great example of this is a live digital event hosted by Business Insider where the CEOs from Chatbooks and Workboard shared tips for navigating remote teams during a crisis. How can you help your community? . Cosette Jarrett is a communications manager for Vivint Solar.
PR Daily
APRIL 15, 2020
The insurance provider had to pivot from planned outreach during the health care crisis to find ways to bring everyone together. Should they go ahead with campaign they had been planning—or should they throw out their plans and try to address the crisis in the moment? We asked her to share her takeaways from her work during this crisis, and here’s what she had to say: PR Daily: How are you changing your messaging during this crisis?
PR Daily
JUNE 8, 2020
Communicators, you are essential personnel. That puts communicators in a precarious position, weighing several options: Do you email a generic “solidarity and equality” message internally? Do you carry on communicating about your products and services as though the world’s not on fire? It’s a tough situation for many organizations that will be looking to communicators internally to help guide the way. “As Foster a community.
Doctor Spin
AUGUST 16, 2015
I like to think of the community manager as a classical conductor, dedicated to showing the online community (the orchestra) how to get in sync, never through force or coercion, but by using the magical powers of suggestion alone. ‘Community Manager’ has become an increasingly popular job title. But what exactly is the role of a community manager? What does a community manager do? Here goes: Community Management As A PR Specialisation.
PR Daily
OCTOBER 9, 2019
I’ve seen a lot of crisis communications plans. Ninety percent of them get a couple of things right: They have a list of their comms team contacts, often with a phone tree so everyone gets called promptly when a crisis hits. They also lay out at least a few specific roles for the first comms team members who start working on the crisis. In a real crisis, time gets compressed. A crisis is a tough climate in which to operate. Crisis Communications
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