6 Quick Tips to Keep Up with Social Customer Service
OCTOBER 20, 2016
As more and more customers turn to Facebook, Twitter, Yelp, and other social channels to ask questions or make complaints, keeping up with customer service is no easy task. Social customer service can be especially complicated for small brands, since customer expectations don’t adjust for the size of your customer service team. Use a Monitoring Hub to Track Social Activity. Customer service is a 24/7 job.