Onclusive

SEPTEMBER 27, 2017

Social media has fundamentally changed how people communicate in times of crisis. This month, the Wall Street Journal outlined dozens of ways social sites and apps are being utilized during a crisis. Here are 10 steps for building an effective crisis communications plan: Watch & Listen to Trends. Acknowledge the Situation.

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Wadds Inc.

FEBRUARY 15, 2023

A review of Communicate in a Crisis by Kate Hartley. When is a crisis a major threat, and when is it just a Twitter storm? Communicate in a Crisis by Kate Hartley sets out to answer that question. No-one should be surprised that “perma-crisis” was declared Oxford English Dictionary word of the year 2022.

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Crisis Communications Crisis Management Analysis 98

Agility PR Solutions

APRIL 28, 2022

It was because of my experience during my journalism days that I differed on my approach to handling a PR crisis when I joined the PR business. The post The crisis of PR crisis specialists: They have minimal control of how a crisis will play out appeared first on Agility PR Solutions. Because of my out of […].

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Crisis Newspapers Journalism Report 157

PRSay

JANUARY 26, 2021

The concept of crisis communications can elicit images of Olivia Pope on the ABC series “ Scandal ” rattling off a monologue to a slew of reporters. While not quite as cinematic in reality, crisis communications is at the heart of any professional communication enterprise. Learning from the crisis. If we look at the U.S.

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Crisis Communications Crisis Communications Leadership 145

NewsWhip

OCTOBER 21, 2020

It’s called Crisis Dashboard , and it will enable both communicators and journalists to unpack, in real time, all the public dimensions of any acute news event. The Crisis Information Gap. Crisis Dashboard. The Crisis Dashboard changes this. For global companies, reputation is the new gold.

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NewsWhip

FEBRUARY 23, 2023

One of the areas where real-time data truly comes into its own is when preparing for and managing a comms crisis. Preparation is key when it comes to a crisis — knowing what’s important to your brand and business and having the necessary dashboards built in advance beforehand is critical to getting ahead of any future issue.

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Agility PR Solutions

FEBRUARY 1, 2022

No matter how big your business may be, no company is invulnerable to a PR crisis. An ever-present threat to your brand’s reputation and social standing, there are many rights and many wrongs when it comes to PR crisis management. Learning how to avoid the pitfalls of companies that have come and gone before and […].

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Crisis Management Crisis Reputation Company 151

Agility PR Solutions

MARCH 16, 2022

One of the most challenging things a PR agent may need to do is handle a public crisis. A crisis may destroy a company overnight. That’s why it is crucial to learn how to perform a crisis audit. […]. The post Performing a crisis audit: 5 elements that play a crucial role appeared first on Agility PR Solutions.

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Crisis Viral Examples Company 164

5W PR

JUNE 22, 2020

Any business knows that no matter what’s going on and how well they are on top of everything, a crisis is never expected. However, how well the business can respond during a crisis always reflects on the public’s perception of the organization in the future, whether in a positive or negative light. Tips for Post-PR Crisis Management.

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Crisis Communications Crisis Communications Crisis Management 88

Flack's Revenge

AUGUST 14, 2019

A PR crisis could ravage your reputation, and any number of potential developments can trigger one. There are ways to reduce the impact of a PR crisis, the best of which is to prepare for one. This can be achieved even though the specific circumstances that touch off a crisis cannot always be foreseen. Coach your spokespersons.

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Crisis Reputation Radio Analysis 120

NewsWhip

JUNE 8, 2023

Staying Ahead of PR Crisis: Understanding Brand Reputation Through Media Monitoring In the digital age, access to online information has created new expectations for businesses to choose how they present brand messages. These tools should ensure a reduced response and resolution time to any potential PR crisis.

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Agility PR Solutions

JULY 19, 2021

While timely action can prevent the worst consequences of a PR crisis, there are certain actions that an organization can take that will make the crisis worse. The post 8 actions that can make a PR crisis worse appeared first on Agility PR Solutions.

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NewsWhip

NOVEMBER 2, 2021

We discussed our latest brand crisis research around misinformation, worker strikes, and vaccine mandates and the key features of public and media interest during the October episode of the NewsWhip Pulse. If you would like to read more analysis and see more brand examples from the Crisis Q3 2021 report, you can do that here.

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Agility PR Solutions

OCTOBER 9, 2022

Too often a very important aspect of responding to the media during a PR crisis is underused—common sense. The post An important media-response aspect during a PR crisis is underused: Common sense appeared first on Agility PR Solutions. They have always worked for me.

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Melissa Agnes

AUGUST 6, 2014

Recently, Eric Chandler and I wrote a blog post called “Social Media Crisis” and Other Buzzwords that Need to Go. ” When I talk, train and write about crisis communications, I always say that your audiences want (and expect) to communicate with the people behind the brand, not with your logo. Then we have jargon.

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NewsWhip

MARCH 30, 2021

We recently completed a comprehensive study on the anatomy of a reputation crisis using our data, and we’re including some of the highlights here. We looked back at five different types of brand crisis – data breaches, lawsuits, product recalls, executive behavior, and racial tension in the workplace.

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Agility PR Solutions

NOVEMBER 7, 2021

Most of the time, when a crisis strikes, business owners resist making any necessary or even smart changes. However, crisis situations are one of the best times to create a sense of motivation and urgency for companies to finally make some long-awaited positive changes. In fact, during a crisis, most leaders get a chance to […].

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Crisis Company Analysis Publicity 148

Melissa Agnes

MARCH 6, 2018

Becoming crisis ready is a process. Fortunately, there’s a method to this process that can take any organization, of any size, type, and industry, from their current level of crisis readiness, straight through to building an invincible brand—which, as you know, is the ultimate benefit of being crisis ready.

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Crisis Crisis Management Handbook Viral 172

Reputation Us

OCTOBER 18, 2021

On Wednesday, October 20th, ReputationUs ‘ Casey Boggs will be presenting insights on the latest about “Reputation Management and Crisis Mitigation” at the Indiana Credit Union League’s Leadership Conference. REPUTATION MANAGEMENT OVERVIEW. “Alexa, how can we best manage our corporate reputation?”

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Reputation Us

OCTOBER 18, 2021

On Wednesday, October 20th, ReputationUs ‘ Casey Boggs will be presenting insights on the latest about “Reputation Management and Crisis Mitigation” at the Indiana Credit Union League’s Leadership Conference. REPUTATION MANAGEMENT OVERVIEW. “Alexa, how can we best manage our corporate reputation?”

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Reputation Crisis Conference Leadership 78

Onclusive

JUNE 8, 2022

These insights are based on our quantitative analysis of the PR Attribution data from over 100,000 earned media articles published in 2021 that covered both business-to-consumer and business-to-business brands across a wide range of industries. How you handle the crisis and turn around negative press makes all the difference.

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Onclusive

JUNE 8, 2022

These insights are based on our quantitative analysis of the PR Attribution data from over 100,000 earned media articles published in 2021 that covered both business-to-consumer and business-to-business brands across a wide range of industries. How you handle the crisis and turn around negative press makes all the difference.

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Consumer Brand Branding Media 195

Agility PR Solutions

SEPTEMBER 9, 2021

The following is excerpted from CRISIS AVERTED: PR Strategies to Protect Your Reputation and the Bottom Line. The post When a crisis strikes, don’t dig a deeper hole appeared first on Agility PR Solutions. Bad decision-making often finds its way into the C-suite.

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Agility PR Solutions

JUNE 8, 2021

The post Avoid ‘Cancel Culture’ with this crisis PR checklist appeared first on Agility PR Solutions. Sometimes referred to as “Cancel Culture”, the fact of the matter is that thanks to social media, the speed at which bad news travels has only increased in both speed and impact. That […].

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Agility PR Solutions

APRIL 19, 2022

Occasionally, you will face a crisis. A crisis communication strategy can help you avoid costly missteps and get […]. The post 4 things every crisis communication strategy should include appeared first on Agility PR Solutions. Most of the time, problems are relatively easy to resolve.

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Crisis Communications Crisis Strategy Communications 114

Agility PR Solutions

FEBRUARY 18, 2021

The plan that companies create to ensure that they have effective and efficient communication during a PR crisis is essential, which is what crisis communication entails. This plan is crucial in ensuring that a company remains functional even when going through a crisis.

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Agility PR Solutions

DECEMBER 12, 2021

While many companies shared messages about staying safe at home, some brands like the David Suzuki Foundation found more creative ways to engage with their community in such a distressing global crisis. The post Media monitoring during a global crisis: 6 best practices appeared first on Agility PR Solutions.

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Agility PR Solutions

NOVEMBER 2, 2020

With different brands responding to PR crises uniquely, their replies and approaches in the event of a PR crisis have a wealth of insight that PR pros can borrow. The post PR crisis playbook: Lessons learned from recent crises appeared first on Agility PR Solutions. Looking at […].

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Crisis Strategy Brand Branding 157

Onclusive

JANUARY 24, 2023

Not to mention a crisis minefield for PR and comms teams to manage. The global greenwashing discussion doubled every year Our analysis shows that the volume of discussions relating to greenwashing across mainstream and social media has doubled every year over a three year-period (November 2019 to September 2022).

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Analysis Media Financial Reputation 195

Onclusive

JANUARY 24, 2023

Not to mention a crisis minefield for PR and comms teams to manage. The global greenwashing discussion doubled every year Our analysis shows that the volume of discussions relating to greenwashing across mainstream and social media has doubled every year over a three year-period (November 2019 to September 2022).

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Analysis Media Financial Reputation 195

Agility PR Solutions

JULY 14, 2022

A PR crisis. That’s why it’s important to learn how to handle a PR crisis, even if you’re lucky enough to never face one. The post 7 ways to handle PR crisis: An ultimate guide appeared first on Agility PR Solutions. What’s the biggest nightmare for a famous person or brand? Yet, it’s almost inevitable. And that’s […].

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Crisis Brand Branding Publicity 100

Agility PR Solutions

OCTOBER 27, 2019

Is yesterday’s crisis plan—in a binder on a shelf—really the most effective way to prepare in today’s day and […]. The post Is your crisis plan itself a crisis waiting to happen? And, since issues are often driven or escalated by social media, they develop at a frighteningly fast pace.

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Wadds Inc.

OCTOBER 12, 2023

Rethinking crisis communication advice when stakeholders experience moral outrage Reference W. Moral outrage-inducing crises merit special attention as a sticky crisis. Existing crisis communication advice may not apply well to moral outrage-inducing crises. It does not include collection or analysis of any primary data.

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Crisis Communications How To Crisis Analysis 116

Agility PR Solutions

OCTOBER 1, 2020

Most often, a PR crisis strikes when no one is expecting it—whether a business is hit with a lawsuit, or there has been a health hazard, […]. The post Surviving a PR crisis, from first steps to resolution appeared first on Agility PR Solutions.

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Crisis Social Media Media Analysis 153

Melissa Agnes

OCTOBER 19, 2014

Welcome to episode #020 of The Crisis Intelligence Podcast, with Melissa Agnes and Bill Boyd. As the Ebola crisis continues to make waves in the United States and around the world, the CDC, government, hospitals and countless others are being looked to to lead the public through this epidemic. The second is Fearbola. Get connected!

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ImPRessions - Crenshaw Communications

FEBRUARY 14, 2024

An analysis of articles written about current Fortune 100 CEOs and their companies shows a strong correlation with those CEOs who are quoted in the press and the position of their organizations. Even thinking about JPMorgan Chase without picturing Jamie Dimon is hard if you follow Chase even casually.

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Corporate Analysis Reputation Trends 182

Agility PR Solutions

MARCH 16, 2020

As you’ve seen, we’ve been featuring editorial from a variety of industry sources, and will be offering much more in the coming days and weeks about the coronavirus crisis, but we’re especially pleased to provide these comments from T. Garland Stansell, the newly elected Chair of the Public Relations Society of America. As the very […].

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