Sword and the Script

APRIL 15, 2017

They hired an actor to play the role of a fictitious airline CEO apologizing for a network glitch canceling 140 flights. As for the airlines, flying, once a glamorous mode of travel, has devolved into a miserable experience from start to finish. Photo credit: Flickr, sebastien lebrigand, airline ( CC BY-SA 2.0 ) . The findings?

Corporate 78

Corporate Airlines How To Crisis 78

PRSay

APRIL 16, 2020

With the country under lockdown, this is a difficult time “to remind people that your property, airline or brand exists, without being tone-deaf to people who’ve lost their jobs,” she said. Instead, she’s looking for service-oriented travel stories about what’s happening now, such as how to get refunds for canceled trips.

Travel 178

Travel Pitching Airlines Media 178

PR for Anyone

JUNE 23, 2021

How to Be on TV Shows: Use your expertise and knowledge of what is happening in the news right now to pitch the perfect story. See how Patricia Mickus, travel agent, used her expertise in travel and current events (a hurricane) to land in the media. Your Airlines, your resorts or travel operators.

Travel 130

Travel Television Insurance Insurance 130

Melissa Agnes

SEPTEMBER 26, 2014

In this episode of The Crisis Intelligence Podcast, Chris answers the questions that always seem to be on everybody’s mind, such as: how to determine your baseline to be able to monitor and understand sentiment and social activity escalation in a crisis? How much sentiment escalation is normal, and at what point does it become alarming?

Crisis Management 199

Crisis Management Airlines Crisis Resources 199

Reputation Us

APRIL 12, 2017

This week’s United Airlines incident has by far created the most inquiries from people asking me, “What would you recommend United do now?” Like most, our LT Public Relations team has been appalled by this week’s actions (or lack of actions) by United Airlines in the wake of the many blunders. Good grief!

Crisis 74

Crisis Airlines Viral Corporate 74

PR for Anyone

DECEMBER 27, 2023

She expresses gratitude for her supportive teachers, parents, and the specialized programs to which she had access—all of which were instrumental in learning how to manage her dyslexia. While she has adapted and learned how to navigate her dyslexia, Amanda details the ongoing challenges she faces.

Airlines 130

Airlines Transportation Print YouTube 130

David PR Group

APRIL 8, 2019

In each case, the company wasn’t the source of the original problem, but how they responded caused damage to their reputations. . The international grounding of the Boeing 737 Max 8 impacted dozens of airlines and thousands of passengers, and it represent ed a logistical nightmare for every airline.

Crisis 57

Crisis Airlines Reputation Travel 57

Axia PR

JANUARY 12, 2021

Since 1994, he’s worked with American Airlines, Budweiser, Dave & Buster’s, H&R Block, Hilton, HP, Miller Lite, New York Life, Pizza Hut, Southern Comfort, and Verizon. Topic: The one with Jason Mudd on how to make sure your story is newsworthy. He founded Axia Public Relations in July 2002.

Airlines 62

Airlines Publicity Company Brand 62

Cision

JANUARY 11, 2018

United Airlines reminded all of us why crisis PR is still incredibly important. Read this post to learn how to better interact with journalists on social. 2018 Content Calendar + Template (Why You Need One And How to Use it). How to Write a Press Release That Converts. How to Make Awesome Instagram Posts on Desktop.

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Communications Marketing Radio Airlines 225

ImPRessions - Crenshaw Communications

MARCH 21, 2017

And if you don’t have one, consider how to build it. It could be argued that no sector suffers the brunt of customer and media criticism as often as the airline industry. The airline issued its now famous Passenger Bill of Rights following customer complaints after a snowstorm a decade ago. Rally the base.

Airlines 136

Airlines Reputation Product Launch Crisis 136

David PR Group

MARCH 9, 2017

A pilot suggests one of the presidential candidates should be executed – drawing a suspension and forcing the airline to explain why the guy belongs on the payroll. In fact, I wrote a book about it called How to Protect (Or Destroy) Your Reputation Online. Preventing an online catastrophe is a completely different topic. –John.

How To 40

How To Reputation Viral Airlines 40

David PR Group

AUGUST 17, 2017

Conservative commentator Ann Coulter caught considerable heat recently for her online tantrum about Delta Airlines. She felt wronged by Delta, yet before the airline could even make an apology to her, she started tweeting and tweeting and tweeting her disgust. Here’s the thing, we all make mistakes. They scolded her.

Airlines 54

Airlines Reputation Customer Service Social Media 54

PR for Anyone

JULY 14, 2023

How to Get There? Many airlines fly you direct to Nairobi or connect you there like we did through Dubai. Dollars How to Pack You must pack in a soft duffel bag (no wheels). with airline status you get a few extra pounds) and 69 lbs in Europe – LOL. You will definitely need it if you go to Africa. Trust me on this.

Travel 130

Travel Airlines Video System 130

PR for Anyone

JULY 14, 2023

How to Get There? Many airlines fly you direct to Nairobi or connect you there like we did through Dubai. Dollars How to Pack You must pack in a soft duffel bag (no wheels). with airline status you get a few extra pounds) and 69 lbs in Europe – LOL. You will definitely need it if you go to Africa. Trust me on this.

Travel 130

Travel Airlines Video System 130

PR for Anyone

JULY 14, 2023

How to Get There? Many airlines fly you direct to Nairobi or connect you there like we did through Dubai. Dollars How to Pack You must pack in a soft duffel bag (no wheels). with airline status you get a few extra pounds) and 69 lbs in Europe – LOL. You will definitely need it if you go to Africa. Trust me on this.

Travel 130

Travel Airlines Video System 130

Doctor Spin

APRIL 17, 2023

Going the extra mile can be a long-term PR strategy if you can figure out how to do things that don’t scale. Southwest Airlines. Southwest Airlines is known for its friendly and fun-loving flight attendants. Southwest Airlines employees celebrate passenger’s 104th birthday. 4 Ormont Blumberg, P. 2012, May 17).

Strategy 52

Strategy Customer Service Airlines Hotels 52

Melissa Agnes

FEBRUARY 12, 2015

I just had a conversation with a colleague after publishing a post on how to communicate in a data breach or hack crisis , and the conversation lead to a petrifying realization. Oh my goodness. If you work in the transportation and/or travel industry, this should scare the crap out of you too – otherwise, we’re all screwed.

Transportation 113

Transportation Training Airlines Crisis Management 113

Melissa Agnes

JUNE 3, 2014

How to Create Policies to Legally Protect Your Brand’s Social Media Accounts. There are two reasons that made “United Breaks Guitars” a crisis for United Airlines, rather than an issue: Remember! Local and International Laws for Protecting Your Social Media Accounts. Source: Wikipedia).

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Airlines Crisis Wikipedia Social Media 206

Doctor Spin

MARCH 1, 2024

Hotels, resorts, airlines, and tourism boards may have PR departments or hire PR professionals for communication roles. Learn more: Where To Find Public Relations Entry-Level Jobs Subscribe and get a free ebook on how to get better PR ideas. Travel- and hospitality industry. Public affairs firms.

Publicity 52

Publicity Public Affairs eBook Nonprofit 52

Cision

OCTOBER 8, 2015

The brands we showcase in this Social Business Journal are: Dell, Humana, NASA, Southwest Airlines and Walmart. When employees understand why it’s beneficial to engage in social media and how to do it effectively, the results are strong and measurable. Following is a summary of the common themes across their social business journey.

Social Media 120

Social Media Brand Branding Airlines 120

Flack's Revenge

MARCH 30, 2020

When clients and corporate teams are unsure of how to best proceed, we need to provide clear and confident direction. This is especially true for companies that are visible and have significant roles, e.g. cater to consumers or employ large numbers; and those that are in the crosshairs, like airlines, or have good news (e.g.,

Crisis 199

Crisis Pitching Airlines Technology 199

Burrelles Fresh Ideas

MAY 23, 2023

Major airports experience increased passenger volumes, and airlines may offer more flights and vacation packages to cater to the demand. In response, hotels and airlines are implementing eco-friendly practices and promoting sustainable tourism initiatives.

Travel 40

Travel Tourism Airlines Hotels 40

Public Relations Sydney

SEPTEMBER 29, 2014

Emotion can be a powerful tool in business, if you know how to use it. Determine what it is your company stands for, what the core values and beliefs are, and how that can be translated into emotional connections and a continued relationship with the target audience consumer. Contact us today.

Brand 73

Brand Branding How To Airlines 73

5W PR

NOVEMBER 17, 2020

Airlines and mortuaries, on the other hand, usually see low MAUs when compared to DAUs. If that data is already being captured, how does the brand measure up to the industry average(s)? How to Track. Popular social media sites report high percentages in all categories because of the frequency of visits. 50% or higher is stellar!

Consumer 88

Consumer Airlines Energy Industry 88

Cision

OCTOBER 27, 2016

In this interview, Nathan discusses why brands should always challenge the status quo, how to best connect with consumers and how the PR industry will continue to evolve. I always thought I’d be…a commercial airline pilot. What do you hope to accomplish in your new role as general manager of Citizen Relations? Stay curious.

Airlines 120

Airlines Travel Consumer Creativity 120

ImPRessions - Crenshaw Communications

MARCH 31, 2017

Just this week, United Airlines removed two young female passengers traveling on employee passes. Leggings, which were deemed inappropriate for employee relatives to wear while traveling on the airline. Puma put out the call for anyone with a United Airlines ticket to visit a Puma store and receive 20% off a pair of leggings.

Airlines 120

Airlines Exercises Fashion Print 120

Melissa Agnes

OCTOBER 19, 2014

We discuss how Frontier Airlines and the Boston Public Health Commission have gone above and beyond to keep the public safe – and how other organizations, private and governmental, need to start taking a similar and proactive approach in their communications and precautionary measures. Running time: 1:01:02.

Crisis 248

Crisis Government Crisis Communications Crisis Management 248

Melissa Agnes

AUGUST 5, 2014

Within the course we discuss how to conduct a risk assessment, why it’s so important, how to use it to strengthen their pitch to the client and so forth. How to identify, prevent and plan for the risks associated with your campaigns. Why are campaign-specific risk assessments still so rare? I can’t stress it enough.

Marketing 228

Marketing Case Study Airlines Course 228

Cision

JUNE 8, 2015

Within minutes, the airline acknowledged the situation on Twitter and Facebook. The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. What I want to do in this post is to examine how to best use social media for crisis communication.

Crisis Communications 120

Crisis Communications Social Media Crisis Communications 120

Melissa Agnes

AUGUST 7, 2014

Malaysian Airlines (twice). However, one of the points I made in the podcast with Melissa is the growing obstacle some professors face when teaching crisis communications – and that is how to balance both practice and research principles in the classroom. US Airways. The 2014 World Cup and the protests in Brazil.

Crisis Communications 262

Crisis Communications Crisis Communications Exercises 262

Maxim Behar

FEBRUARY 20, 2024

My advice: if you know how to write it, tweet it. Only a few dozen Samsung Galaxy Note 7 phone batteries “exploded,” a tiny fraction of those produced, but many airlines still prohibit the phones on board.

Social Media 59

Social Media Facebook Airlines Web 59

Melissa Agnes

AUGUST 28, 2014

We have had extensive media coverage from numerous airlines as well as newspapers and some bloggers in the region. Yes, this is an awareness and educational campaign, but it’s ultimate goal is to educate people in the region on how to save lives. ” The power and potential of social media for healthcare.

Healthcare 238

Healthcare Social Media Media Case Study 238

Cision

AUGUST 11, 2016

In this interview, Howard discusses the challenges facing casino gaming companies, how to deliver an effective message and how to adapt to the immediacy of the media. How did you get your start in corporate communications? I don’t like to be late, especially for an airline flight. My biggest pet peeve is…tardiness.

Corporate 0

Corporate Airlines Financial Journalism 0

PRSay

JULY 10, 2019

A kind, unknown fellow traveler had turned it over to the airline. Michael Smart teaches PR professionals how to dramatically increase their positive media placements. Arrived just in time to see the agent seal the jetway door shut. Lungs heaving, I wheezed out, “Laptop?”. I knew I had a good reason for acting as I did.

Pitching 109

Pitching Travel Airlines Writing 109

Melissa Agnes

OCTOBER 19, 2014

We discuss how Frontier Airlines and the Boston Public Health Commission have gone above and beyond to keep the public safe – and how other organizations, private and governmental, need to start taking a similar and proactive approach in their communications and precautionary measures. Running time: 1:01:02.

Crisis 100

Crisis Crisis Management Government Crisis Communications 100

PRSay

APRIL 6, 2018

United Airlines. They make the point time and time again that the old guidebooks and teachings for crisis management are becoming increasingly irrelevant given the nature and speed of how issues emerge and escalate in the age of social media. But the context of how that takes place has changed. Wells Fargo. Viral videos.

Crisis Management 95

Crisis Management Crisis Airlines Viral 95

PR in High Definition

OCTOBER 23, 2019

Many organisations are discussing how to be better workplaces, serve their customers more effectively and are carefully examining what they stand for. In recent months, there has been an undisputed rise in discussions around corporate purpose. their spending on that category) than a non-aligned brand, which only receives 23% of ‘walletshare’.

Airlines 48

Airlines Local Wikipedia Travel 48