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United Airline’s Latest Customer Letter Hits the Right Notes

Ishmael's Corner

The Art Of Storytelling In Business Communications And Public Relations. I’ve certainly taken my shots at United over the years with posts ranging from “The Worst Customer Service Narrative in the History of Branding” to the recent “United Enters Third Stage of a.more. Techniques For Effective Business Communications.

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Summer Travel: How PR & Comms Are Helping Drive Demand

Burrelles Fresh Ideas

Major airports experience increased passenger volumes, and airlines may offer more flights and vacation packages to cater to the demand. In response, hotels and airlines are implementing eco-friendly practices and promoting sustainable tourism initiatives. I took advantage of this while planning a family trip to the Bahamas last year.

Travel 40
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Be All In Or Get All Out With Content Marketing

Beyond PR

Although it’s good to focus on content for your funnel, if 40% of your business is coming from current customers, why aren’t you creating 40% of content for those customers? Royal Dutch Airlines used to have an inefficient program for returning lost items to travelers. It must involve marketing, sales and customer service teams.

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#19: Building a framework for reputation management

NewsWhip

It comes down to every customer service interaction. The Miracle on the Hudson, United airlines. 18: The future of storytelling in healthcare communications. Chris: We have to be aware of everything, quite frankly. It comes down to product launches. So I’ll give you one quick story. They took off as planned.