Melissa Agnes

SEPTEMBER 4, 2018

The YouTube Shooting Crisis: How Mountain View Police Department quickly regained control of the narrative that was going viral against their agency. This episode explores: How a Crisis Ready organizational mindset prepared MVPD for this moment before it happened. You can also listen to this episode on iTunes , Spotify , and Stitcher.

Crisis 176

Crisis Viral Brand Branding 176

The Stalwart Blog

DECEMBER 20, 2017

This year certainly possessed its share of PR events, and 2018 will not disappoint either. Organizations without a crisis plan in place will find it difficult to overcome such a matter when it happens. CEOs Will Need To Demonstrate A Human Side.

Company 114

Company Viral Travel Corporate 114

Garrett Public Relations

DECEMBER 30, 2018

2018 held lessons for all of us in PR. The post 7 of the Best – and Worst – PR Plays in 2018 appeared first on PR Consultant Garrett Public Relations Columbus/Worthington OH. While we can look to brands who did PR right for inspiration, sometimes we learn as much from the fails as we do from the wins.

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Brand Branding Publicity Crisis Management 109

PRSay

OCTOBER 14, 2019

As the context and speed in which crises unfold in the digital age shifts, so does the task of crisis preparedness. Every week we talk to some of the 750-plus organizations which use our In Case of Crisis mobile app. We also meet with many others who are considering how to best upgrade their issues and crisis responsiveness.

Crisis 78

Crisis Crisis Management Training Mobile 78

PRSay

DECEMBER 19, 2018

In evaluating the topics that mattered most to PRSA members in 2018, here’s what caught our eye: Public apologies. Perhaps viewing these articles as antidotes to 2018’s myriad of crisis stories, members enjoyed reading about brands persevering during challenging times. about the pros and cons of a 40-hour workweek.

Trends 92

Trends Crisis Corporate Leadership 92

PRSay

DECEMBER 2, 2020

When two of Boeing’s new 737 MAX passenger jets crashed within five months of each other in late 2018 and early 2019, killing a total of 346 people in Ethiopia and Indonesia, the company faced the worst crisis in its 100-year history. According to reports, an automated flight-control system had sent the airplanes into nosedives.

Crisis Management 88

Crisis Management Crisis Crisis Communications Airlines 88

Melissa Agnes

JUNE 14, 2018

If you’ve been following my work for a while, you may remember my Crisis Intelligence Podcast which currently sits at 60 interviews with leaders from around the world, discussing their lens and experience when it comes to crisis management and preparedness. versus a 3-minute crisis ready video)?

Crisis 110

Crisis Crisis Management Case Study Video 110

Axia PR

OCTOBER 15, 2018

How to keep your company from making reputation-ruining mistakes. Social media is the most accessible tool customers have to learn about your company and become familiar with your brand. It’s also incredibly impactful in helping – or hurting – your company’s reputation.

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Reputation Tools Social Media Company 275

PR News

OCTOBER 31, 2017

The post 4 Key PR Trends to Watch in 2018 appeared first on PR News Blog. Once I hear that first awful new version of Mel Tormé’s “The Christmas Song” everything’s going to become a blur of activity, shopping and consumption.

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Trends Blogging Crisis Management Corporate 127

Shift Communications

MARCH 6, 2018

2018 is already proving to be a powerhouse year for crisis communications learnings. From Crock-Pot’s This is Us nightmare to KFC’s bold response to its chicken shortage, these examples are a good reminder to constantly reevaluate your crisis or issues management strategy and protocol. Benchmarks for a crisis? Wait, what?

Crisis Communications 90

Crisis Communications Crisis Measurement Communications 90

Agility PR Solutions

AUGUST 23, 2018

The 2018 Reputation Risk in the Cyber Age study looked at 125 reputation events […]. The post Crisis impact—reputation events twice as costly for brands since rise of social media appeared first on Agility PR Solutions.

Reputation 74

Reputation Social Media Crisis Brand 74

Waxing UnLyrical

OCTOBER 2, 2018

Kirk Hazlett, APR (@KirkHazlett) September 13, 2018. Kirk Hazlett, APR (@KirkHazlett) September 13, 2018. globalsultana (@globalsultana) September 13, 2018. Question three dealt with reputational risk, something that pretty much every company or institution out there thinks about—but sometimes only during a crisis.

Ethics 47

Ethics Measurement Reputation Guidelines 47

Stephen Waddington

JULY 13, 2018

Wiltshire Council communication chief Laurie Bell told the story of the unfolding Novichok crisis in Salisbury at the CIPR Northern Conference in Newcastle. The UK expelled 23 Russian diplomats after the Russian government refused to meet the UK's deadline of midnight on 13 March 2018 to give an explanation for the use of the substance.

Crisis 60

Crisis Government Local Crisis Communications 60

Wadds Inc.

SEPTEMBER 19, 2023

The analysis is consistent with a CIPR report published in 2018 called Humans Still Needed. In 2018 research found that as technology reshapes our profession, the enduring value of human skills such as creativity, critical thinking, and emotional intelligence were still in demand.

Publicity 126

Publicity Ethics Government Policies 126

Karen Freberg

JANUARY 1, 2018

Happy 2018 to everyone! In 2018, I will continue to share what I am doing as a professor and social media consultant. I am excited for the upcoming year and will continue writing about topics I am passionate about in social media, PR, crisis, and social media education. Here’s to a great 2018! Yes, I did say 12th.

Blogging 41

Blogging Social Media Writing Education 41

Cision

JANUARY 11, 2018

United Airlines reminded all of us why crisis PR is still incredibly important. As we reflect on the previous year and continue to head into 2018, we’ve rounded up our top 10 posts from 2017 for your reading pleasure. 2018 Content Calendar + Template (Why You Need One And How to Use it). Top 10 U.S. Radio Stations.

Communications 225

Communications Marketing Radio Airlines 225

Agility PR Solutions

JANUARY 6, 2019

From the White House to the coffee shop to the friendly skies, let’s take a look at three teaching examples of how to—and how not to—respond to a crisis that we learned in 2018. […]. Their image impacts the how the business is perceived by the public.

Crisis 116

Crisis Examples Brand Branding 116

Melissa Agnes

MAY 4, 2018

One of my Crisis Ready Rules, taken from my book, Crisis Ready: Building an Invincible Brand in an Uncertain World , is: One poor statement (or tweet) can undermine an entire crisis management strategy. — Parag Agrawal (@paraga) May 3, 2018. — Parag Agrawal (@paraga) May 3, 2018. Crisis Ready.

Crisis Management 100

Crisis Management Crisis Twitter Video 100

ImPRessions - Crenshaw Communications

MAY 15, 2019

Boeing’s PR crisis deepened this week as a fuller picture emerged of its handling of serious problems surrounding the 737 Max. It’s not unusual that Boeing CEO Muilenberg viewed his crisis in the context of his short-term responsibility to employees and shareholders. CC BY-SA 4.0.

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Reputation Airlines Automotive Software 245

Critical Mention

OCTOBER 25, 2021

But putting the humor of the situation aside, this episode makes a salient point about the importance of a real-time media monitoring platform, especially during a big news event or crisis. Eric Lebowitz joined Critical Mention in 2018 as its Director of Marketing. Until next time! Critical Mention. Eric Lebowitz.

Media 162

Media Fashion Television Radio 162

ImPRessions - Crenshaw Communications

JUNE 12, 2019

For Mother’s Day 2018, we reported how mom’s wisdom makes great PR advice. Brands cannot afford to ever be napping, especially when mentioned in a negative light – or in a full blown PR crisis. Much of the time, a company spokesperson needs to address a crisis, especially if at fault. Dads clamored for their say.

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Media Training Training Agency Crisis 256

Stuart Bruce

MARCH 28, 2018

Public relations strategy, planning, measurement, evaluation and crisis communications emerge as key skills and knowledge areas in the 2018 State of the Profession survey from the Chartered Institute of Public Relations (CIPR).

Measurement 109

Measurement Strategy Publicity Communications 109

Melissa Agnes

FEBRUARY 1, 2018

Crisis Ready Rule: Emotion always overpowers reason. The good news, is that when your team is crisis ready, your organization is prepared for anything and everything that the modern world can throw at it, making it invincible. Was Crock-Pot Crisis Ready? — The Crock-Pot® Brand (@CrockPotCares) January 24, 2018.

Crisis 177

Crisis Crisis Management Viral Twitter 177

Stephen Waddington

NOVEMBER 27, 2020

A new book describes the extraordinary achievements of NHS communication practitioners during the COVID-19 crisis. This healthcare-focused edition follows #FuturePRoof Three: The NHS at 70 with lessons for the wider PR community, published in 2018. Patient care and privacy needed to be balanced with public health.

Healthcare 131

Healthcare Privacy Print Community 131

Deirdre Breakenridge

MAY 13, 2019

We’re not yet at that stage, but the rise of visual content is undeniable, with Instagram reaching the milestone of one billion users (and counting) in June 2018. By the time you’d detected a surge in negative sentiment, the crisis would already be well underway. Cisco predicts that by 2021, 80% of online content will be videos.

Training 399

Training Video Analysis Data 399

Sword and the Script

AUGUST 1, 2022

More and more crisis communication events that interrupt the general flow of work in our area. 2018 JOTW Communications Survey. Presentation: The 2018 JOTW Communications Survey. Blog: New Survey Identifies the Hottest Trends in Corp Comm and PR; Announcing the 2018 JOTW Communications Survey. Arik Hanson).

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Survey Communications Measurement Internal 127

Reputation Us

JUNE 23, 2019

Already in 2019, corporate crises appear to be increasing and getting nastier than 2018. So how does a company handle a corporate crisis in today’s world? Two years ago, Forbes published its “ 13 Golden Rules of PR Crisis Management.” We’re rethinking corporate crisis. CRISIS SIMULATION.

Corporate 74

Corporate Crisis Management Exercises Crisis 74

PRSay

MARCH 28, 2018

Crisis work tops the list. Our keynote panel will offer varied perspectives from policy advocates, journalists and communicators on these issues and some current and potential policy changes that may influence our work. What other issues will be foremost during the CHE Senior Summit?

Education 67

Education Policies Social Media Crisis 67

Onclusive

JANUARY 25, 2019

Date: March 21, 2018. Most conferences focus on media relations, crisis communications, social media, and measurement, plus a well-known awards show. 2019 Conferences include the Crisis Management Conference in Miami in February, the PR Measurement Conference in April in Washington, D.C., PRWeek Awards. Hashtag: #PRWeekAwards.

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Conference Content Marketing Marketing Internal 256

PR Conversations

MAY 1, 2017

The following is the result of our subsequent shared musings concerning the impact of crisis situations on the health and well-being of public relations practitioners. In an ongoing crisis, operating on adrenaline for a prolonged period of time can be – and is often – physically and mentally harmful.

Crisis 63

Crisis Crisis Management Leadership Training 63

ImPRessions - Crenshaw Communications

DECEMBER 28, 2018

Against the backdrop of an ever-faster news cycle, 2018 has featured brands and personalities who seized unexpected opportunities to generate positive PR. By the same token, 2018 has brought public disasters for others. Which stories captivated us in 2018, and who came out where? In 2018, past misdeeds caught up with Facebook.

Banking 257

Banking Facebook Reputation Crisis 257

Bianchi Biz Blog

FEBRUARY 1, 2024

Adherence to social norms and etiquette is paramount, especially in a crisis. Swift and culturally attuned responses are crucial for effective crisis management. Notably, Japan stands as a leading country with a significant number of publications across diverse categories, boasting approximately 4,000 media titles in 2018.

Marketing 106

Marketing Newspapers Print Local 106

5W PR

OCTOBER 11, 2023

All these concerns underscore the need for companies to maintain a comprehensive business continuity and crisis response plan. The SEC has argued that past cybersecurity reporting has been lackluster, with a staggering 90% of known cybersecurity incidents going undisclosed in regulatory filings in 2018.

Report 78

Report Company Publicity Banking 78

Ronn Torossian

SEPTEMBER 19, 2018

2018 was barely two weeks old, and the people of Hawaii had already spent 38 minutes of it hiding in terror, in cupboards, under beds, holding their children close. Ige relayed to a terrified- and outraged- state, “many in our community were deeply affected by this. I am sorry for that pain and confusion that anyone might have experienced.”.

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Publicity Community Blogging Crisis 210

PRSay

APRIL 24, 2020

When pitching story ideas to journalists during the COVID-19 crisis, PR pros should use email, find local news angles and make experts available for video interviews, according to Cision’s “ 2020 State of the Media Report ,” released on April 21.

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Report Pitching Media Survey 131

PRSay

MARCH 27, 2018

Crisis work tops the list. Our keynote panel will offer varied perspectives from policy advocates, journalists and communicators on these issues and some current and potential policy changes that may influence our work. What other issues will be foremost during the CHE Senior Summit?

Education 60

Education Policies Social Media Crisis 60

Sword and the Script

JUNE 25, 2020

105 Answers from Communicators Why Have the Top Challenges Facing PR and Comms Shifted?

Survey 78

Survey Communications Public Affairs Ethics 78