Comcast apologizes for name-calling on customer’s bill
The cable company reached out to a customer and made amends after a statement reflected his name was changed to a vulgar word. However, the incident was far from isolated.
Last week, journalist and consumer advocate Christopher Elliott broke the story of a man whose name on his Comcast bill was changed to “A**hole Brown.” Comcast made right with the customer, offering a detailed apology/response and a refund of the customer’s two years’ worth of payments.
In a Comcast blog post titled “Respecting our Customers,” Charlie Herrin, the company’s senior vice president of customer experience, said the employee “will no longer be working on behalf of Comcast.”
However, this apparently isn’t an isolated incident—by far.
Comcast has the worst customer service scores in the country, and it’s clear why.
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