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Racing to resolve the ‘Engagement Capacity Gap’: Companies leaning into customer service tech

Agility PR Solutions

The post Racing to resolve the ‘Engagement Capacity Gap’: Companies leaning into customer service tech appeared first on Agility PR Solutions. Last year, the firm […].

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Tech can’t fix everything: Large majority of workers say company culture is what drives productivity, innovation, and customer service

Agility PR Solutions

Business leaders are scrambling to get AI into their operations to boost their company’s productivity and CX efforts, and of course that’s a good plan, but new research sheds light on what brands and businesses can also do to drive those initiatives more organically—pay more attention to strengthening company culture.

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How to deliver stellar social media customer service (+ 3 examples)

Agility PR Solutions

Building a strong positive reputation for your brand is done through stellar customer service. There is no such thing as a perfect company. What customers really want in these situations is to be reassured that the company cares about them […].

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What should your social media marketing focus on: Customer service or content?

Communications Conversations

It’s a question almost every company wants to answer. Clients are constantly asking me what other companies are doing in terms of social media marketing best practices. Companies want to learn and get better at social media marketing–yes, even in 2021. Your customers are demanding it. Almost the opposite.

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The Case for Customer Service Marketing: Social Media Marketing World Recap

Cision

If you’re in an agency, leads are just new business and customer service is your account team.). I want to talk to you today about a topic that may turn you off of this post; customer service. Jay Baer: How to Use Customer Service to Turn People Into Brand Advocates. We all experience this.

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Customer service for success: Tips for fostering loyalty

Agility PR Solutions

No matter how great of a product a business might develop, if the company’s customer service isn’t reliable and helpful, or simply difficult for consumers to reach out to, other people will eventually hear about that, and the company will lose out on customers.

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6 tips for differentiating your brand by improving customer service

Agility PR Solutions

With many offering similar products and services at similar prices, one of the best ways to set your company apart from the competition is to offer excellent customer service. These six tips will help you improve your customer service: 1. Utilize automation […].