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Cultural Diversity in Customer Service

Ronn Torossian

Cultural Diversity in Customer Service Cultural diversity is essential in today’s business world, especially in customer service. It refers to the presence of various cultures in a society, workplace, or customer base.

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Customer Service Touch Point

Ronn Torossian

Brian Solis, the person Salesforce calls a global innovation evangelist, hit the proverbial nail on the head with regards to the state of today’s customer service when he said, “Social media is about sociology and psychology more than technology.” The post Customer Service Touch Point appeared first on.

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New research finds significant increases in brands being abandoned for poor customer service

Agility PR Solutions

Americans are very likely to abandon a brand after a poor customer service experience, affirms a new research report from cloud-based call center platform TCN—on the other hand, they are also very likely to recommend a brand after a positive experience.

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6 tips for differentiating your brand by improving customer service

Agility PR Solutions

With many offering similar products and services at similar prices, one of the best ways to set your company apart from the competition is to offer excellent customer service. These six tips will help you improve your customer service: 1. Utilize automation […].

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7 ways VoIP technology helps make customer service efficient & effective

Agility PR Solutions

It’s a strategy, a tool that redefines the core of customer service by enabling real-time, clear, and cost-effective communication. VoIP technology is not just about making calls over the internet.

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Customer service PR: Negative interactions motivate consumers to consider switching brands

Agility PR Solutions

The firm’s new report, […] The post Customer service PR: Negative interactions motivate consumers to consider switching brands appeared first on Agility PR Solutions.

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8 common social media customer service pitfalls and how to avoid them

Agility PR Solutions

However, with the countless customer interactions happening on various social media platforms, it’s easy to stumble into common pitfalls that can harm your brand’s reputation.