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6 ways media monitoring insights can improve customer service

Agility PR Solutions

Ignoring customer feedback that’s being shared on social media and other online channels is a huge mistake. The post 6 ways media monitoring insights can improve customer service appeared first on Agility PR Solutions. In fact, it can lead to some pretty serious negative consequences for your business. […].

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10 ways to improve social media customer service

Agility PR Solutions

If you are in charge of social media customer service, the first thing that you need to know is that people who use social networks for customer service expect a lot more than they would from a company’s main website. This means that your response to any customer questions or complaints needs to be quick […].

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6 tips for creating a strong customer service department

Agility PR Solutions

One of the most important departments in your business is the customer service department. Customers will not continue to do business with you if they don’t have good interactions with friendly, helpful people when they need help.

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Retail PR’s Achilles Heel—why customer service must evolve

Agility PR Solutions

Customer service is a vital part of any business’ success, and it’s no longer safe to rely on old customer service practices and expectations. The post Retail PR’s Achilles Heel—why customer service must evolve appeared first on Agility PR Solutions. What […].

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The Power of Emerging AI Technology in PR- and How to Use It

Remote PR Jobs

But the power of AI goes beyond content generation, and can assist PR teams with tasks like data analysis and customer service. Zapier, a competitor, offers similar services for small businesses. Customer Service AI-powered chatbots are becoming increasingly popular in providing customer service support online.

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Why Customer Service and Social Media Must Learn to Work Together

PR 20/20

She enjoys sharing tips on media monitoring and analysis. As social media has become more and more popular throughout the world, it is important for companies to adopt a new outlook toward customer service. Below is a guest post by Elizabeth Victor, a brand advisor for iSentia. You can find her on Twitter and Google+.

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Tapping into AI With Beauty

5W PR

It gives customers the confidence to make informed purchasing decisions without physically trying the products. Skincare Analysis and Customization AI can analyze skin conditions and provide personalized skincare analysis. This information can be used to recommend customized skincare routines.